Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,

I am a consumer of Vasudha gas agency, Kuttippuram in Malappuram District with consumer no. 11914. I am having two cylinders. This agency is not supplying gas cylinder in time, they will not attend the phone calls of booking cylinders, they are supplying cylinders to the hotels and vehicles etc. Their booking phone no. will be always engaged. If we are booking a cylinder in person, they will not give the booking no. at all.

I received a cylinder on 10/08/2011,after which their next delivery was on 10/10/2011,after which they delivered on 28/12/2011 and their last delivery was on 20/02/2012,this is the way of their delivery and you can see from this pattern they always take a duration of more than two months.Now,both the cylinders in home is empty and i'am facing a great trouble by not receiving them.This is not the first time they are doing so,this was the same case even before,they always take a duration of 60 days or more for their delivery.When i called the Gas Agency(VASUDHA GAS AGENCY-KUTTIPPURAM),the staff of the same used abusive words and told he cant deliver the gas,he'll deliver it whenever he wishes.As a tax payer and a modest citizen i would like to bring this to your notice,hoping that you will take necessary actions against such hoardings and selling it in black market.I hope you will reply to my letter as soon as possible with a positive response.

I hope you would take necessary steps to support consumers and take legal actions against such agencies.




Your's Faithfully,

ABDU RAHIMAN.T.K
KUTTIPPURAM
MOB NO:[protected]

i booked gas for home delivery on 22.03.2012but till today6.4.2012not deliver.when ever i make phone call to thier repersetativehe not take action .i am very sorry to say thati am facing much problem due to this type ofservice and it is regular happeningwithioc gas agency distributor nutan gas bettiah my customer no -209

Dear Sir,
I, Anand Dev Kumar Yadav, Staying at Kapashera Gaon.
I have applied for the Indane Gas Connection at M/s Jatin Gas Agency, Kapashera Gaon on 27th Feb 2012 having Application ID 1110/[protected]. At applying time, he says that your connection will start after one month.
But till date i have not received any letter or communication from M/s Jatin Gas Agency for connection. When i tried to call him, they did not attend the call. When go to personally, they say that your application in progress.

Sir, i requested to you, please help me to getting the new Gas Connection.

Regards,
Anand Kumar

even after 45 days, gas is not delivered. Is there such acute shortage of gas. HP gas agencies deliver gas within a few days. Why so with this Indane gas agencies , specifically Sandhya Gas agencies. Are they selling cylinders out? Public say goes that these can be sold out at a black price of Rs.550. We have additional cylinder too. But, one cylinder does not come for 45 days, which is the booking time for next. This causes much problemse

Sir,
Last month 14 march 2012, I had booked a cylinder on Katariya Gas Agency, Morshi Dist- Amravati. My consumer No. is 1195. Till date the same is not delivered to me. Repeated attempt over to telephone that the number is not of order. When I went to agency to enquire about it, the staff had say me last 10 days strike of gas company so I canot help you. I request you to please look into the issue.

I Arun Kumar Kamaria, 283-Gumasta Nagar ,Indore(MP) is a consumer of Indane gas, consumer no.-43522,Dealer name –Sundaram gas agency, Indore(MP)pin- 452009.i had booked gas cylinder vide booking no.-207390 on 12/3/2012 and got intimation that through cash memo no.14930,cylinder have been supplied to me on 30/3/2012 through SMS by gas booking authority of Indian oil gas but regretted to inform that the said cylinder has not been supplied to me till 3/4/2012 though the distributor contacted and shown sms sent by Indane gas. It is requested to solve my problem, provide me dully filled gas cylinder at the earliest. The suitable action as deemed fit against defaulter is requested.
Arun Kumar Kamaria
Mobile no.-[protected]

I SHRI AJIT MUKHERJEE A CONSUMER OF M/S MOONLIGHT GAS SERVICE OF BHADRESWAR MANSATALA, BHADRESWAR, HOOGHLY (CONSUMER NO. 10896). I HAVE BOOKED FOR REFILL THROUGH ONLINE BOOKING SYSTEM ON 16/02/2012 BOOKING NO. OF WHICH WAS323312 BUT TODAY IS 2ND APRIL, 2012 I DID NOT RECEIVED ANY REFILL FROM MY DISTRIBUTOR. WITHOUT DELIVERY OF BOOKING REFILL NO FURTHER IS BEING MADE THROUGH ONLINE SYSTEM. BUT SUDDENLY YESTERDAY ON 01/04/2012 AT NIGHT I TRIED TO BOOK FOR ANOTHER REFILLING. BOOKING WAS MADE NO. OF WHICH 345601. I DO NOT KNOW HOW IS IT POSSIBLE AND WHY DISCIPLINARY ACTION WILL NOT BE TAKEN AGAINST MY DISTRIBUTOR FROM MY END. BECAUSE A REFILL A CONSUMER CAN GET OVER ONE MONTH FROM THE DISTRIBUTOR. CONSUMER HARRASMENT, REFILLING DELIVERY (EXCEPT ACTUAL CONSUMER) TO SOMEBODY WITH TAKEN MUCH MONEY. I DO HOPE ANSWER FROM YOUR END OR FROM MY DISTRIBUTOR TO COMPLY/ANALYSE THE MATTER WITHIN THREE DAYS FROM TODAY. OTHERWISE NO ALTERNATIVE TO GET SHELTER BEFORE COURT.

AJIT MUKHERJEE
12 R B AVENUE, BANKIM ABASAN
BHADRESWAR, HOOGHLY

Dear Sir/Madam,
I am Tapasi Kundu(Dey),w/o Samit Dey.My address is Vill-Bindabanpur(Dey Para) Arambagh Hooghly 712601.I applyed my Gas Connection.My booking no- is [protected] at[protected].My Registration No is [protected]. My Distributor is M/S GANAPATI GAS SERVICE GOURHATI ROOD,ARAMBAGH,HOOGHLY,712601.Till date I not recive my New Gas From my distributor.
When I am going to that shop,he refuse me many time.

So Sir/Madam please look in to this matter

Respected Sir

I am residing in Banjarawala THDC Colony Dehradun. My consumer no is U-11983 and the distributor is Uttranchal gas agency.We have booked for refill of Indane Gas on date[protected]. We have not received gas until today[protected]. It has been over 14 days after booking but still we have not refilled gas. Please booking no is 282. But still we have not received refilled gas cylinder. We are not able to even cook without gas. We have asked the gas distributor agency (Uttranchal Gas Agency 249,Race Course,Dehradun), but they are not responding properly.If the delivery is delayed so much of days like this how can we manage. Kindly government should look after this issue seriously and take actions against the concerned persons/ agencies.

dear sir,
i am a customer in indane gas agency in last 35 years old.but i have not satisfied with his services. some point pls clear asap.

1:-distributor telephone no mostly time engaged.

2:-when i refile a cylinder then he say that next book the cylinder in next month so pls clarify the next booking status.how days gone i book the cylinder.
3:- distributor staff behavior very poor.

pls clarify asap.
thanks & regards
dr.v.k.tandon
295-white ganj hardoi

my connection no. 1264
agency name-A.K.GAS AGENCY
HARDOI-241001

Gas booking bad response
Sub: Gas booking and request for supply at the earliest

Respected sir,

I am BRAHMAIAH U.8-3-228/420/A,RAHAMATH NAGAR, YOUSUFGUDA-500 047. In order to book a gas cylinder I am calling Banjara Gas Service from last 3 days to the following numbers 23751289, 23744786, but it is not connecting to those or even if connecting also agency people are not picking my calls. Both are engaged/not picking calls. Request the concerned person to book the gas cylinder as I furnished my details as below.

Customer Name: BRAHMAIAH.U
Mobile: [protected]
Consumer No: 38287443
Category: Domestic

If any further details call or email.

Thanking you in advance for your work.

Yours sincerely,
BRAHMAIAH U.
8-3-228/420/A,
RAHAMATH NAGAR,
YOUSUFGUDA-500 047
Hyderabad

We have booked for refill of Indane Gas on date[protected]. We have not received gas until today[protected]. It has been over 22 days after booking but still we have not refilled gas. Please booking no is 934. But still we have not received refilled gas cylinder. We are not able to even cook without gas. We have asked the gas distributor agency (Swarnapuri Gas agency, salem District, Tamilnadu), but they are not responding properly. They are saying that we will receive only after 30 days from date of booking. If the delivery of is delayed so much of days like this how can we manage. Kindly government should look after this issue seriously and take actions against the concerned persons/ agencies.

Respected Sir,

I am a consumer of Indane gas with registration No.13169 registered with M/s Babar Pur Gas Service, Kabir Nagar, 100 Ft. Road, Shahdara, Delhi-110032. I got my cylinder booked through my telephone No.-[protected] on 9th March, 2012. My booking no. is 5717 The dealer has not yet delivered the cylinder at my residence. Today 27 march 2012, I received a message in my mobile that you are cylinder has been delivered your cash memo no-11833..but cylinder is not delivered at my residence.This dealer behaves in a highly irresponsible way and is engaged in supplying cylinder with less gas and also suppllies the cylinder in black market.

I shall be grateful to direct the dealer to behave properly so that consumers are not put to inconvenience.

Thanking you.

Yours faithfully,


(Prince)

I am residing in New BEL Road. My consumer no is 41423 and the distributor is Veeresh gas agency. I have booked a refill more than 3 weeks back and have not yet got the cylinder. When I ask for the status of booking, the recording says that something meaningless referring to some booking in December. I did a fresh booking but did not get any SMS to confirm the booking. Similar was the case with the previous one.

Sir/Madam
I am consumer of Indane LPG gas. I have booked cylinder on date 2/3/2012 ONLINE , i have got booking ref no and note was given that i will receive booking confirmation on my mail address. when up to 10th of march i have not received any confirmation Email for booking than i have send Reminder again. After Reminder they Booked LPG cylinder on date 14/03/2012. But till today I am waiting for booking confirmation Email forget about LPG cylinder.
Please Help me to get things go smooth ONLINE at Indane site to get LPG cylinder in time.
My Name:- Chandan Singh Netra Consumer no:- 08180 at Veer Shiv Gas Service, RATANADA Circle , JODHPUR.
thanks
CHANDAN NETRA Mobile No: +91 [protected].

I am a senior retired Govt servant taking Indane gas cylinder meant for households from Premier Gas Service, Vasant Market, Vasant Vihar, Kanwali Road, Dehradun (Telephone numbers for gas cylinder booking and delivery enquiries etc of this distributor[protected]/[protected]. I have been their customer for the past 8 years.

Their service is pathetic and non-existent. You can keep on ringing the above 2 telephone numbers for booking of gas cylinders and for hours either the phones are giving engaged sound or nobody picks up the phone. No action is being taken by IOC against this terrible standard of service. Why??

Last time I booked the cylinder 0n 22.02.2012 and I was told that the cylinder would be delivered in 7-10 days. Now after 35 days I am still without a refill cylinder. Nobody answers the phone if at all I manage to reach the number. This has been the state of affairs with this Premier Gas Service ever since I started taking gas from them in 2003.

Will somebody in IOC pull up this distributor?? Is there any concept of customer service at all? The concerned manager can phone up these numbers and speak to other consumers to find out that what I am complaining of is real. My Consumer no. is 15112.

Shall be grateful for remedial action.

Virendra Singh
44 Alaknnada Enclave
GMS Road
Dehradun 248001
U.K.

Complain against Indene gas distributors and IOC

It may be a case of Gas distributors with IOC officers openly involvement in corruption as the fact is that when a costumer book a cylinder through mobile service ( M.No-[protected]) it is depend on the interest of distributor that what will be the date of accepting his booking and in such way there is no control of IOC that what is the formula used by distributor for deciding time interval between two consequent bookings. It is also in control of distributors that what will be the process time in dialing, booking, cash slip generating and cylinder delivering. Practically it is come into notice that mostly distributors including my distributor are using a formula to calculate time interval more than twenty days between last cylinder delivered date and next booking date it means in such way they are successes to nullify minimum ten days of each costumer by increasing process time. As per rule time should be calculated between two same stage of process of two consequent bookings in same way as distributors are receiving no of cylinders from IOC. In such way it may be a case of misusing 50%sevice of gas cylinder supply that is subsided by the government. Hence it may be investigated in interest of country and as well as society. A example is as under

1. Name of distributor:-Bhagirthi Gas service D-3,Nahru Vihar
Delhi-110094.Ph[protected],22173311
2. Name of costumer:- Mukesh Sharma, Cost.No-4715
M.No-[protected],
E.Mail:[protected]@yahoo.com
3. Detail:-
Date of previous cylinder delivered :-12 Jan2012
Date of dialing to book cylinder:-before30 jan2012
Date of refill booking by IOC & No :- 2 Feb2012 (booking No-[protected])*
Date of case slip generation &No :-6 Feb 2012 (cash memo No-2816)
Date of delivered the cylinder :-8 Feb2012
Date of dialing to book cylinder:-21 Feb2012
Date of allow to book cylinder :- 28 feb2012(booking No[protected]*
Date of delivered the cylinder :- 06/03/2012
Date of dialing to book cylinder:-19/03/2012(ref no-783121)
Date of allow to book cylinder :-Still awaited
(there are 26 dayes passed from previous booking on date 28/02/2012 and 52 dayes gap from pre-previous booking date 02/02/2012)


Date of submitting the complain:- 26/03/2012

Dear Indian Oil

I am shiv shambhu behalf of your coustmer., I have booked my gas cylander
on 7th feb,2012 , Refrence no.[protected] cash memo no. 14930 throuhg the
mobile. But I could not received Gas cylander. I went to Gas agency I asked
why did you not deliver my Gas, they said This is Fake booking. Let me know
what should I do ? they also deliver less gas, like 5 to 7kg

My gas agency name is Yadu Indane Gas Jhanda Pur site -iv sahibabad (gzb)
My consumer no. is 61461
my Mobile no. is [protected] ,[protected]

Thanking you
Yours faithfully
Shiv Shambhu

sir/madam ,
I am customer of Aradhna gas service agency, Banda.
my customer no. is-1779. I booked my LPG cylinder on - 28/02/2012, with cash memo no.- 20185.
Sir, despite several attempts of remindering the agency of the subject concerned, the agency takes the service for granted.
Kindly ,do the requisite formalities to issue the binding formal instructions to the agency, to deliver their service on time.
Thanking you..
C.L. VISHWAKARMA
Civil lines,
Banda (u.p) 210001.
[protected]

sir REF TMJ INDRAMOHAN[PROFESSOR] AH 260 ANNANAGAR,CHENNAI 600040INDANE GAS AGENT SRI MA KRUPA,CHENNAI 101,TNHB ,COMPLEX,ANNANAGAR WEST,CUSTOMER ,1011.ISSUED NOTICE THAT ALL GAS CONNECTION NEEDS TO BE CHECKED FOR RS70 AS PER INDANE INSTRUCTIONS BUT IOC NOT PUBLISHED ANY NOTICE, TO MY LETTERS IOC NOT RESPONDED.PLESAE DO THE NEEDFUL.THANKS.INDRAMOHAN,[protected]