Indian Oil Corporation [IOC] Complaints & Reviews

I am a senior retired Govt servant taking Indane gas cylinder meant for households from Premier Gas Service, Vasant Market, Vasant Vihar, Kanwali Road, Dehradun (Telephone numbers for gas cylinder booking and delivery enquiries etc of this distributor[protected]/[protected]. I have been their customer for the past 8 years.

Their service is pathetic and non-existent. You can keep on ringing the above 2 telephone numbers for booking of gas cylinders and for hours either the phones are giving engaged sound or nobody picks up the phone. No action is being taken by IOC against this terrible standard of service. Why??

Last time I booked the cylinder 0n 22.02.2012 and I was told that the cylinder would be delivered in 7-10 days. Now after 35 days I am still without a refill cylinder. Nobody answers the phone if at all I manage to reach the number. This has been the state of affairs with this Premier Gas Service ever since I started taking gas from them in 2003.

Will somebody in IOC pull up this distributor?? Is there any concept of customer service at all? The concerned manager can phone up these numbers and speak to other consumers to find out that what I am complaining of is real. My Consumer no. is 15112.

Shall be grateful for remedial action.

Virendra Singh
44 Alaknnada Enclave
GMS Road
Dehradun 248001
U.K.

Complain against Indene gas distributors and IOC

It may be a case of Gas distributors with IOC officers openly involvement in corruption as the fact is that when a costumer book a cylinder through mobile service ( M.No-[protected]) it is depend on the interest of distributor that what will be the date of accepting his booking and in such way there is no control of IOC that what is the formula used by distributor for deciding time interval between two consequent bookings. It is also in control of distributors that what will be the process time in dialing, booking, cash slip generating and cylinder delivering. Practically it is come into notice that mostly distributors including my distributor are using a formula to calculate time interval more than twenty days between last cylinder delivered date and next booking date it means in such way they are successes to nullify minimum ten days of each costumer by increasing process time. As per rule time should be calculated between two same stage of process of two consequent bookings in same way as distributors are receiving no of cylinders from IOC. In such way it may be a case of misusing 50%sevice of gas cylinder supply that is subsided by the government. Hence it may be investigated in interest of country and as well as society. A example is as under

1. Name of distributor:-Bhagirthi Gas service D-3,Nahru Vihar
Delhi-110094.Ph[protected],22173311
2. Name of costumer:- Mukesh Sharma, Cost.No-4715
M.No-[protected],
E.Mail:[protected]@yahoo.com
3. Detail:-
Date of previous cylinder delivered :-12 Jan2012
Date of dialing to book cylinder:-before30 jan2012
Date of refill booking by IOC & No :- 2 Feb2012 (booking No-[protected])*
Date of case slip generation &No :-6 Feb 2012 (cash memo No-2816)
Date of delivered the cylinder :-8 Feb2012
Date of dialing to book cylinder:-21 Feb2012
Date of allow to book cylinder :- 28 feb2012(booking No[protected]*
Date of delivered the cylinder :- 06/03/2012
Date of dialing to book cylinder:-19/03/2012(ref no-783121)
Date of allow to book cylinder :-Still awaited
(there are 26 dayes passed from previous booking on date 28/02/2012 and 52 dayes gap from pre-previous booking date 02/02/2012)


Date of submitting the complain:- 26/03/2012

Dear Indian Oil

I am shiv shambhu behalf of your coustmer., I have booked my gas cylander
on 7th feb,2012 , Refrence no.[protected] cash memo no. 14930 throuhg the
mobile. But I could not received Gas cylander. I went to Gas agency I asked
why did you not deliver my Gas, they said This is Fake booking. Let me know
what should I do ? they also deliver less gas, like 5 to 7kg

My gas agency name is Yadu Indane Gas Jhanda Pur site -iv sahibabad (gzb)
My consumer no. is 61461
my Mobile no. is [protected] ,[protected]

Thanking you
Yours faithfully
Shiv Shambhu

sir/madam ,
I am customer of Aradhna gas service agency, Banda.
my customer no. is-1779. I booked my LPG cylinder on - 28/02/2012, with cash memo no.- 20185.
Sir, despite several attempts of remindering the agency of the subject concerned, the agency takes the service for granted.
Kindly ,do the requisite formalities to issue the binding formal instructions to the agency, to deliver their service on time.
Thanking you..
C.L. VISHWAKARMA
Civil lines,
Banda (u.p) 210001.
[protected]

sir REF TMJ INDRAMOHAN[PROFESSOR] AH 260 ANNANAGAR,CHENNAI 600040INDANE GAS AGENT SRI MA KRUPA,CHENNAI 101,TNHB ,COMPLEX,ANNANAGAR WEST,CUSTOMER ,1011.ISSUED NOTICE THAT ALL GAS CONNECTION NEEDS TO BE CHECKED FOR RS70 AS PER INDANE INSTRUCTIONS BUT IOC NOT PUBLISHED ANY NOTICE, TO MY LETTERS IOC NOT RESPONDED.PLESAE DO THE NEEDFUL.THANKS.INDRAMOHAN,[protected]

दिनांक : 25 .03 .2012
सेवा में,
श्री मान,
सम्बंधित अधिकारी,
इंडियन आयल,
Domestic LPG Deptt
दिल्ली, भारत,

विषय : LPG Distributers द्वारा किया गया अत्याचार

महोदय,
मैंने अपने यहाँ गैस वितरक "शहीद शुभाष गैस सर्विस" शाहदरा, दिल्ली में दिनांक 06 .03 .2012 को एक गैस सिलेंडर बुक करवाया था जिसका बुकिंग नंबर[protected] है. और कैश मिमो नंबर 6187 तारीख 13 .03 . 2012 है. आज दिनांक 25 .03 .2012 तक भी मुझे सिलेंडर की सप्लाई नहीं मिली है. इस वितरक के द्वारा, एक बार पीछे भी सिलेंडर लीक होने पर मुझे एक महीने बाद सिलेंडर बदलने का गौरव प्राप्त है. जो की मुझे अपने वकील महोदय के NOTICE देने की बाद प्राप्त हुआ था. इसके आलावा वितरक महोदय की महानता इतनी है की वो अपने दफ्तर के सभी टेलीफोन यंत्र बंद करके आराम से अपनी मर्जी का काम करते रहते है. ये परशानी एक दिन की नहीं है, हमेशा ही इन महोदय की तरफ से ऐसे तोहफे अक्सर लोगो को आये दिन मिलते रहते है.
१. क्या ऐसे वितरको का कोई समाधान है.
२. उपभोक्ता कब तक इनकी मनमानी सहता रहेगा.
३.समय पर गैस न मिलने पर काला बाज़ार गर्म रहेगा.
४. क्या कोई समस्या समाधान केंद्र होगा.
अगर कोई सुनने वाला सुन रहा हो तो उसका धन्यवाद,

अनिल जैन
गैस कनेक्सन नंबर - NG 01127
मोबाइल नंबर [protected]

Sir,
I am living in a rented room at Pulpehalad Pur under Badarpur Area in New Delhi and I am trying to get an Indane LPG gas connection. After running to several distributors for 2 weeks, finally I got information that the distributor, "Anand Gas Service, 379/D, Main Mathura Road, Near Gurudwara, Badarpur, Ph. No.[protected]", is providing service in my locality. When I approched here with documents like Rent Agreement, Pan card, Passport, Photos, Registered Post Envelope, they refused to consider Rent Agreement as address proof. Although, the other Indane Gas distributor in Sarita Vihar, named as "K Two International, 255, Sarita Vihar, Delhi- 110044, Ph No - [protected]", is easily accepting Rent Agreement as address proof but it does not provide service to my locality.
Sir, I am totally confused and not getting any idea what to do and how to get connection. If we are living in a rented room then does it mean that we will never be elligible for gas connection. We are also paying similar taxes to the government like those who have their own home at delhi, then why there is such partiality. Please guide me what should I do.

With Thanks.

Name:Ramayan maurya
Address:3/47 raghav nagar deoria
Customer no.-30974
Distributer name:asha gas service,civil line deoria
sir,
my gas is booked on 3 march 2012 but till now we did'nt get delivery!! Plz try to deliver the gas on time!

SIR,
MY CONNECTION OF INDANE GAS IN VILLAGE JAMSHER KHAS DISTT JALANDHAR -DASHMESH INDANE GAS SERVICE VILL JAMSHER KHAS. MY CYLINDERS DELIVERY DATE 09/03/2012. BUT TILL DATE I HAVE NOT RECEIVED THE CEL... PLEASE DIRECTION TO GAS AGENCY STOPPING THE BLACKING OF
GAS AND STOP THE HARASSMENT OF PEOPLE ..........
MY CUSTOMER NO - 7531 -- S.V.NO[protected]DISTRIBUTORS CODE-233589
Dashmesh Indane Gas Service---v.p.o.JAMSHER KHAS- DISTT.JALANDHAR.

From: MANJIT KUMAR (General Secretary)
Dr.B.R.AMBEDKAR WELFARE SOCIETY (Regd.)
v.p.o.-SAMRAI- Distt.JALANDHAR( PUNAJAB) MOB.[protected]

Dear Sir/Mam
My self Bhupesh kumar Singh (k7792) have a connection in your company from kashi gas & appliance Varanasi, UP. Due to problem I have not book my gas connection from last more than 6 month . right now I want to explain my problem, that is in past time I was live in 607/e dlw Varanasi right now I have change my location which are new, gangapur nagar panchyat Varanasi . due to change of address I have not book my connection and u can understand what is the importance of gas in present time there is black which is going upto Rs 800 which to expensive
When I m go to renew there is no proper co-ordination to distributors which have not satisfied to me in last 3 month they have not stats nary when it come they have tell new thing submit the cylinder and regulator they can not convey arlier. can u explain how it possible when I submit it where I cook our food can u sugges me ? and new thing which type of rule u have made my both address are in same district why we submit and again I go for new I m understand this police, it made for in favor of customer or made of disturbing to customer
When I talk to Mr. Jain they not make proper co-ordinaton to solve to distributon itself

Kindly requesting u plz consider it and do some needful result I have face big problem. I have not take cylinder from last more than 6 month
regards
bhupesh kumar singh
[protected]
Gangapur Nagar panchyat Varanasi Up

Dear Team,

This to inform that I, Rakesh Kumar,'having Indane gas connection no 6734 with Alfa Indane, Hatia, ranchi. have not received LPG gas booked on 05/03/2012 with booking reference no: 210923 through my registered mobile no. Once a message is received on mobile on 15/03/2012 that cash memo has been generated(2506) against your refill booking. Till date we have not received the LPG. The executive keeps on chatting personnal calls on phone when visited to the office. Its really difficult to get them on phone. Only one no is provided:[protected].
Kindly help me in getting the issue resolved and also to improve their services for home delievery within defined TAT.

Regards,
Rakesh Kumar.
email: rakesh.[protected]@yahoo.co.in
Mob: [protected]

Avery Gas Agency is a Indane Distributor for East Delhi - Laxmi Nager, I have booked for a Cylinder on 17th March 2011 through [protected] Booking number : 9389 with the reference number :652282, when i tried to contact the agency on their contact numbers[protected] and[protected] either busy or ringing no response, then i tried to contact the toll freenumber on 23-Mar-2011 to lodge a complaint on [protected] waited in que from 7,6,5, 4,3,2,1 then they disconnected the call without reply. This not the way to serve the customer to get a product. i need some action against this..

[U]Consumer name- SHAJAHAN.M
Consumer Number- 20925
Booking Reference N0- 326780[/U]
I booked the Gas Cylinder on 14/02/2012 Through Automatic Booking([protected]).
I got a message from the no 544112 on 17/03/2012 that 'I ll get the Cylinder Shortly'.but
I haven't Got the Cylinder til 21/02/2012.The Agency (Rajesh Gas Agency) is also not responding me properly.
So I went with the empty Cylinder to the Agency on 22/03/2012 morning with Gas Slip and money,
but they said that the Cylinder has been send to my home through Delivery boy and I ll get it by today(22/03/2012).
Then i asked the contact no the delivery boy and called him.He also said that I ll receive by today (22/03/2012).
But I haven't receive the cylinder yet and they are not picking up my calls.
[B]I Think that they are using the Cylinder allocated for me in some wrong ways.[/B]
I got fetup with both mentally and physically by them.
Kindly do the needful action against Rajesh Gas agency for not delivering the Cylinder on time.

Thanks in advance,
M.Shajahan.

Sir,
I submitted my application to Mr Pradeep Kumar on 09.03.12 (2nd friday of the month) at Aggma gas co. NIT, faridabad with the request to consider my case. Till date I have not received any communication from Indane gas representative.

Pl. Informe or guide me after going through my below mentioned application.


To:
Manager,
INDANE GAS, Faridabad
Subject: Transfer of Gas connection from Om Gas Agency, Jaipur to Faridabad vide termination voucher no. [protected] dated 31.01/2012.
Sir,
It for your information that I am geologist in Geological Survey of India, Ministry of Mines which involves lots of geological field work in the interior part of the country. In view of my nature of job the representative of Indane Gas gave me another connection about eight or ten years back to felicitate my work.
I have transferred this connection from Rama Indane, Sector 21C, Faridabad to Jaipur on my transfer to Geological Survey of India, Jaipur in the month of Sep. 2010. I am again transfer back to Faridabad during the last month i.e. Feb. 2012.
Accordingly, I have submitted my transfer of gas connection papers to Rama Indane, Sector-21C, Faridabad who declined to give me the gas connection as both the connections are on my name as well as on same address.
Sir, I am carrying out geological exploration work in Golwa-Gangutana villages situated near Haryana-Rajasthan state boundary and my nature of geological field work has not been changed. Therefore, I am requesting you to give me my old gas connection so that I can run my kitchen in base camp at Nangal Durgu village, District Mahendragarh, Haryana.
I am submitting my request for your kind consideration.

with regards
A.K.Bajaj

DISTRIBUTOR NOT GAVE DBC Zhirka Indane Opposit DSP Office Delhi Alwar road Ferojpur Zhirka Distt.Mewat



Hasan Mohd Consum.no.Z-9062
vILL. Ganduri Distt.Mewat
Mob,no.[protected]

my cooking gas consumer book &pappers lost -i have no any documet -so i go dealer -he have all detailes but he didnot give consumer number, anything so i didnot get gas -please order to dealer give my detailes:-

The address of dealer is as under:-

Sona Enterprises
A-72/2 MASOOD PUR VASANT KUNJ NEW DELHI - 17
PH NO. 26897455, 26893219, 26136251

Thanks n regards
My address is:-
FLAT NO. 3456
SECTOR -D
PKT - 3,
VASANT KUNJ NEW DELHI

Still IOC is yet to declare the car in a tank 2012 offer details. why they are delaying.

Sir/Madam,

My Service Number is : 6349 in the name of P.L.Thaiyal Nayagi.
Name of the Gas Dealer : Srinivas Gas Agency, Karaikudi. Sivaganga Dist.
Booked on : 13/02/2012 vide. No 4568
Status : Cylinder not yet Supplied.

Please intervene and arrange for early supply of the same.

Dear Sir,
I booked my indane gas through online on 13/03/2012 & again on next day i confirmed on the same no that my booking has been done on 13/03/2012 at 10.25AM,but after 7 days when i asked regarding my gas delivery status to my agency they told me that your booking has been done on 16/03/2012 & it will take another 4 days.
so please let me know which date i will consider the correct one.
It is very serious issue, please take necessary step for those who committing the false.


Podder Sujit

Hi,
Recently i booked new gas Connection in Bangalore,
Agency Name & Address
"Anusha Gas Agency"
Banshankari 2nd Stage
Bangalore

They demanded 4800/- for new connection with Gas stove, when we insisted that its not mandatory to purchase stove from the agency, they came down to 3500/- which i pad promptly in cash.


After a week when i collected the allotment...