[Resolved]  India Infoline / Gold Loan — misguidance

Address:

Sri Ganganagar, Rajasthan

A marketing employee of india infoline gold loan branch (udaram chowk,sriganganagar) came at my shop and told me about their plan of gold loan scheme.He told be about a plan that company will take only 1.6% interest on the given amount , and i took that plan.after few month i went to their office and asked him for release my loan.Then he said to us that , sir if you want to deposit cash in your account,you can do it and your interest rate also will be same at 1.60 %,and you can release your loan any time with no penalty. and we agreed for it.after 1 month on 25-8-12 when i went to release my loan account.he gave me a receipt with interest rate of 2.1% and i shocked.I said to him that what is this.You did not tell me about this penalty and he said that sorry sir, it is company's rule and i forgot about it and i said that then what is my fault, I was came here for release my account but you told me about this plan and I took it, why did you misguide me.And he said that sorry sir I forgot to tell you about it and now you have to fill this penalty, that's all.We are employee, we cant do anything.And I filled the penalty of rupees 1800 something.
THERE IS NO MATTER OF MONEY THAT HAS TAKEN FROM ME .IS IT ALL ABOUT THE WRONG SERVICE AND MISGUIDANCE.BUT I FEEL VERY HELPLESS ABOUT THAT AND I THINK THAT I AM ALSO A CUSTOMER OF IIFL COMMODITIES AND THERE CAN BE ALSO A RISK OF THAT.