India Infoline Finance [IIFL] Customer Care

I have requested for account cancellation asociated with client id KRISN426
As per the process, I have submitted the signed closure request form. Also,
Relationship manager Mr.Naresh confirmed that there is no holding balance in my account, its zero. So account can be closed.
Still, what is IIFL team problem to close my account for no reason, instead they are bothering me.

I have purchased a product from byjus and for that am paying EMI's PER MONTH..my payment got delayed this month due to some personal reasons and they are harrassing me n my husband with their calls ...i mean they calls 8-10 even n that is too within an hour ...i do reply some of them n tell them the time when i will pay their EMI but continue to call n everytime a different representative is calling n telling the same thing to everyone ...now am fully mentally harrassed by them that i want to discontinue with the course also n want to file a complaint against harrassment n simply don't want to communicate with with them at all.

Hi, I was referred to this person by one of my close friend and out of her persuasion, I was forced to cancel my existing account and open new account with IIFL. After opening the account, She had been pestering me for investments and personal helps, which I did out of my good faith in her. Later on she started requesting for more helps and investments, which diplomatically refused. Since then I wasn’t happy with the way things are going and finally decided to cancel my account with IIFL.
I have submitted all the necessary documents to her in person and was constantly following up with her. It’s been over 20 days and yet to get any information on the same. She is avoiding my follow ups and started behaving rude and indecent, which I don’t expect from a professional company like IIFL.
I request you to look into this matter and take appropriate action on this person and avoid any issues in future.