India Infoline Limited — Poor service and selling out my shares

Address:

Pune, Maharashtra

I have opened my account with india infoline in month of November 2009


At the time of opening of my account i was promised a brokerage of 3 paisa 30 paisa.I started trading right away but 7 months passed away my brokerage still stands at 5paisa 50 paisa.

Some of the issues that i am facing are listed below :-

1) On date 07-May-2009 my shares were sold out without my consent on charges that my acccount is in debit of Rs 5100. But i have a proof that i made an online transfer of Rs 5200/- well before time, stilll my shares were sold without intimating me . i have all the relevant proofs for the same.

2) Earlier also some case are there in which shares have been debited from my account without intimating me that my account is in debit by my RM .

3) Few months back i made a complaint against Mr. Vijay Singh about his rude behavior . Since my current RM was on leave so i was asked to contact Mr. Vijay singh about my orders. But it has happened many times that he doesn't pick my phone.

4) Two months back, after suffering all these i thought of transferring my Account to some other branch for which i made a request and submitted all the proofs as required. My request was rejected .On talking to customer care i came to know that my request was rejected from my current RM end , without giving any substantial reasoning.

After 15 days of struggle with these people , and lots of email phone calls , i end up with nothing they still say it was done on run time (selling of shares), Even my RM was surprised how can they sell the shares according to him also , my account was not in debit .

I just asked them for complete information regarding what happened . This is the kind of service they provided. Now they have stopped replying.


Please guide me what steps i need to take.