[Resolved]  India Today - Bag It Today - The Online Club — Non-delivery of Product ordered and non-refund of Money since 8 months

Address:

Gujarat

My father placed an online order for a product from Indiatodaybook club.com and made the online payment of Rs. 599/-. However, the wrong product was delivered to him. On checking with them, he was asked to send the wrong product back to them on which he spent additional Rs. 125/-

They did not send the originally ordered product thoght did confirm receipt of teh wrong product back to them.
Now it has been over 6 months since he has been following up with them and they have neither refunded the money i.e Rs. 724/- nor sent the right product.

Every time we write to their reponse/ customer service team, they send us an apology mail stating that the money will soon be credited to my father's account. But there has been no action on the same.

Reequest you to assist as this was totally not expected rom a reputed group like India today.

Enclosing below some sample interaction wuth them.

Thanks & Regards,

Preeti Malhotra ([protected]@gmail.com; M:[protected]

From: Jatinder Malhotra <[protected]@yahoo.co.in>
Subject: RE: VERY IMPORTANT: Returned undelivered information from India Today Book Club
To: "Response" <[protected]@indiatodaybookclub.com>
Date: Thursday, 15 July, 2010, 5:02 PM


Dear Executive Customer Relation;

Ref Order ID[protected] & Membership NO ITBCO9155620.
Till date I could not get my BENETTON GLASSES in place of RBK WATCH nor Rs 724/-.In ur mail dated 30/11/2009,u had written that within 14 days we will do the needful but I have yet to get a positive response.U R once again requested to refund Rs 724/- at the earlieast.
Thanking U,

MALHOTRA




--- On Wed, 23/6/10, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: VERY IMPORTANT: Returned undelivered information from India Today Book Club
To: "'Jatinder Malhotra'" <[protected]@yahoo.co.in>
Date: Wednesday, 23 June, 2010, 4:19 PM


Dear Member,



Please accept our sincere apologize for the inconvenience caused to you.



With reference to your mail, we would like to request you kindly provide us some more time for the same.



We shall be happy to render any further assistance or clarification that you may require.



Please call us on[protected], , 9:30 am to 6:30 pm, all 7 days) Or email at [protected]@bagittoday.com or [protected]@bagittoday.com .



Warm Regards

Ankita

Bagittoday Team





[protected][protected][protected][protected]
From: Jatinder Malhotra [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, June 22, 2010 7:15 PM
To: response (ITBC)
Subject: RE: VERY IMPORTANT: Returned undelivered information from India Today Book Club


Dear Manisha,

Daily person from your end is being changed;first Jyoti then Shiv & now u. I wanted the date by which I shall get my refund & not the same old reply which I am getting since NOV 2009. You are therefore requested to see all the previous corrospendent on the matter,the reply of which is same.I will hence request u once again to check from concerned dept.& inform me the date by which refund shall come.Now let me tell u that if I
do not get Rs 724/- by 10/07/2010 then I will claim the same with interst by going to court.

Jatinder Malhotra

--- On Tue, 22/6/10, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: VERY IMPORTANT: Returned undelivered information from India Today Book Club
To: "'Jatinder Malhotra'" <[protected]@yahoo.co.in>
Date: Tuesday, 22 June, 2010, 10:26 AM



Dear Member,



We sincerely apologize for the inconvenience caused to you.



In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your refund very soon.



Once again we sincerely apologize for the inconvenience.



We will be happy to render any further assistance or clarification that you may require.



Your valuable association with Bag It Today Team is prestigious for us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or Write to us at:



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Warm Regards,

Manisha

Bag It today Team