India Today Book Club — Order not delivered even after 3.5 months

I ordered for 3 CD britannica pack + adidas bag + holiday voucher worth Rs. 500 (plus taxes) on Aug 29, 2008. Repeated complaints on [protected]@indiatodaybookclub.com were never answered. On phone, for last 2.5 months, I am getting a new delivery date (next 10-15 days). My order number is MITBC-WEB-0697909.

My set of questions...

1) Why do you take orders when you do not have stocks to deliver?
2) Why don't you change your e-mail address from [protected]@indiatodaybookclub.com to [protected]@indiatodaybookclub.com since you never respond on it?

Warning - Either deliver it within coming 15 days or refund my money...

A Really Angry Customer,
Preeti Jaiswal
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3 cd britannica — repeated

3 cd for encyclopidia, sheksphere & bratannica u r sending to twice repeated . both payable form Home delivery so, refundable form 574/- rupees from 3 cds,
This is the mobile number of ITBC call center employee. Ask this person if you have issues with ITBC. They will take care. THIS NUMBER IS ONLY FOR ISSUES. If you have any issues CONTACT +91-[protected].
Respeted sir,
I have ordered tha book "THE COMPLETE HISTORY OF THE WORLD" on november 9th 2009...I had ordered the book through ICICI cerdit card...
see before 5 months itself and they have debitede the amount also...so pls help me as soon as possible...ill give my details...
1)my membership no---ITBC 09151161
2)my subscription no----ITT37800
3)my credit card no(ICICI)---[protected]
4)my transcatyion ID[protected]
5)my name[protected]K KUPPUSAMY
6)MY ADDRESS-----42A/1 SANTHI NAGAR EAST,
THIRD CROSS,
HOSUR-635109,
KRISHNAGIRI DISTRICT,
TAMIL NADU.

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