India Today Book Club — Damaged item received after 6 months of wait

I had made an order on the ITBC no 0GA[protected] for a swatch watch and UCB watch. First they send me a wrong item after 2 months...then i get a correct item after a wait of 6 months, and guess what the watch does not even work...the dial has lots and lots of scratches...Who to blame and who to complain...The customer care dept gives one and same reply...i apologise i am sorry...blah blah blah...Whats the point...is there anyone who can save us from these type of people...
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Dear Mr.Vikrant Ghoil Your complaint has been resolved on 01/06/2009.

Please refer to the email sent to you on your id.

If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS

Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]


Your complaint has been resolved on 15/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Please let me decide if the complaint has been resolved or not...I have sent the watch since 3 weeks...but still your office cannot confirm weather they have recieved the item or not...and you call this complaint resolved...

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