Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
1298
Pending
0
Resolved
753
+91 12 0407 8000
Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
The In-charge
Living Media India Limited
India Today Book Club
B-47, Indira Enclave, Neb Sarai
New Delhi – 110 068
Telephone No.[protected]
Dear Sir,
Re : Membership Nos.ITBC0980725 and ITBC0980726 in my name.
Ref : My letter dated 24.08.2009.
I had received a telephone call from your representative from Delhi that you are having an offer for 2 night 3 days stay at any one place in India with free accommodation and air ticket for two adults and one child under five years of age. As the offer was sound interesting, I had chosen for two packages for my family consisting of two adult and two children above 5 years of age. Accordingly, I made tele-booking for two packages against credit card payment @ Rs.2598/- per package. Thus, I had made payment of Rs.5196/- in toto for two packages.
After such payment your representative Shri Santosh Das had assured that details regarding the package will be received by me within 15 days. To may utter surprise, on 13.08.09, I received two packets containing 12 similar books in each packet. There was no information regarding packages as discussed with me while booking. It was very shocking to receive two packets of books which I never booked. Then, I tried to contact Shri Santosh Das, who assured me to extend all possible help in case of need to the mobile number provided by him. But the mobile number provided by him did not belong to him but to some other lady employee of your office. This indicated the lack of sincerity of your staff who do not have courage to give correct mobile number let alone his sincerity to solve customer grievance. Then, one of your representatives attending[protected] advised me that I will receive the above packages as my free gift for purchasing these books. When I expressed my grievance against violation of agreed terms, he suggested me to return the books.
In view of the aforesaid, I would like state that your representative had misguided me as regards the packages and did not tell an iota about the purchase of books. Thus, you are not transparent in your activities and therefore, you are resorting to unfair trade practices. Under the circumstances, as I am not in favour of such unethical trade practice, I had returned two packets of Books in separate packets with request to refund Rs.5796/- (Rs.5196/- plus Rs.600/- towards courier charges for returning book packets) on 24.08.2009, vide my above letter. Further, I would like to state that I have the record that you have received the said packets sent through Kontest Courier Service on 27.08.2009. Thereafter, you have remained silent without any response and also without refunding the above amount to me.
In view of the above, I once again request you to refund me Rs.5796/- immediately failing which I will be compelled to take the matter to the appropriate Forum.
Yours faithfully,
(Manoranjan Satpathy)
My Address: 3B, Block-C, Santikunj, 204, N.S.C.Bose Road, Kolkata-700047, Telephone: [protected]/[protected]