[Resolved] India Today Book Club — Non-Receipt of Free Gift | |||
Membership # ITBC10300246 Order# OGA[protected] Address: MM221, Sector D, Aliganj Scheme, Lucknow 226024 I have received a holiday voucher from India Today Book Club. However, when I try to activate the voucher number by registering it on www.bigcity.in/indiatoday/holiday; the number of characters in the voucher numbers is more than the length of the field in which I am required to enter the same (i.e the last two digits of the voucher number cannot be entered into the field in your site); because of which the activation fails. I am not sure such a stupid error can happen out of oversight or due to the so called “technical snag” I have tried to call on your number #[protected]; wherein my call was put on hold for close to half an hour!!!! Are guys are deliberately trying to put-off the customer’s by putting in so many obstacles in the way so that they simply get fed up & give up trying to claim their gift? Or are you trying to recover the cost of free gifts through incoming STD calls by deliberately holding the callers for long hours? Either way, this seems to be a fraudulent racket that you guys are running by promising the customers free gifts that never arrive in order to entice them to buy overpriced & sub-standard products that are not being sold otherwise. I have written around 6 mails to [protected]@indiatodaybookclub.com; and the only response that I get is to wait for some more time. On calling at the customer helpdesk, the executive there had no clue about what the problem was and when it shall be corrected. When I insisted to speak to the team leader / senior; I was told that he is busy and does not have time to speak to me over such a small matter and my call was put on hold for 30 minutes Rgds Kuldeep Singh [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear India Today Book Club,
Please do not give wrong and misleading statements that my complain has been resolved. You have only provided me a new voucher number. That is not the same thing as what you promised to deliver i.e a free holiday package.
With the complete lack of character that ITBC has shown so far, I am very much sure that there will continue to be obstacles in each & every step in actually redeeming the voucher.
I am certain that this is very much planned & organized racket. Only those customers who go all the way to filing a consumer complaint at each step will get the free gift. That will be, maybe one in a thousand customer and all the other 999 customers will just get fed-up and give up. That is what your business plan seems to be.
Well, ITBC...you are in for a surprise. I fully intend to go all the way till I actually receive the free gift. I will not withdraw my complain and will continue to file complain with consumer forum at each step till I finally get my right.
Regards,
Kuldeep Singh
Please do not give wrong and misleading statements that my complain has been resolved. You have only provided me a new voucher number. That is not the same thing as what you promised to deliver i.e a free holiday package.
With the complete lack of character that ITBC has shown so far, I am very much sure that there will continue to be obstacles in each & every step in actually redeeming the voucher.
I am certain that this is very much planned & organized racket. Only those customers who go all the way to filing a consumer complaint at each step will get the free gift. That will be, maybe one in a thousand customer and all the other 999 customers will just get fed-up and give up. That is what your business plan seems to be.
Well, ITBC...you are in for a surprise. I fully intend to go all the way till I actually receive the free gift. I will not withdraw my complain and will continue to file complain with consumer forum at each step till I finally get my right.
Regards,
Kuldeep Singh
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India Today Book Club — Non-activation of voucher number
Team, India Today Book Club,Sirs,
Thank you for your response to my online complaint.
The required details are;
Invoice No. 0RA[protected]
My mobile No. [protected]
Unique No.[protected]A[protected]
My voucher No. IT 4933
Needless it is to mention here that I have already received REBAOCK Shoe and a Bag; however, whenever I attempted to claim air ticket, my voucher No. was deactivated, and I had been assured from your side – four times by four different officers – that within 72 hours my voucher No. would be activated, but in vain.
Thanks & Regards,
S. M AMBULKAR