[Resolved] India Today - English — Non-receipt of subscription no. ITE154296 | |
I have requested for renewal of India Today- English magazine for which I received a formal communication from India Today vide letter dated 27.08.2009. I have been writing to India Today ([protected]@intoday.com) since a month (No.of Emails written = 8 ) and have been receiving wonder assurance that the problem will be solved with two working days which never happend. Further , I am yet to receive my gift also. I am frustrated with the quality of response which believes in writing assurances to customers like me rather than solving the problem. I have now requested for refund of my subscription amount which may please be done. Joya Mookherjee Mobile +91 [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 12 0407 8000
Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
This is with reference to your e-mail.
We do understand the inconvenience that you have experienced and stand by our commitment to rectify the unpleasantness caused by this experience. We assure you that your feedback has been forwarded and we are ensuring appropriate action to prevent recurrence of any such incidence.
We assure you that we shall implement all possible measures from our end, so as to maintain a streamline delivery of the magazines in future.
In regards to the non receipt of the gift, we sincerely regret the inconvenience caused to you. We are arranging to send you the gift and the same shall be delivered to you within 10- 12 days time. Hope you shall bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
For any further interaction, we request you to kindly write to us at [protected]@intoday.com
Assuring you of the best possible services; always.
Regards,
Team WECARE
India Today Group.
[protected]@intoday.com
[protected] (Toll free Number)
Please quote your Subscription Number ITE154296 or Case Id 2490269 in all future correspondence.