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[Resolved]  Indiabulls Securities - Stephen House Branch — Incurred loss due to dealer's mistake.

I, Nitin Jalu from kolkata had a demat a/c wit indiabulls securities howrah branch - code : hw463, around 3 yer ago. I used to trade there, but after incurring huge losses i stopped trading. Now a few days ago, one of the staff member, Jai Singh from stephen house branch started calling me up daily, requesting for starting up the trading business again. He finally convinced me and i started doing share trading as per his guidance.
But the dealer made up a mistake in one of the transaction because of which a loss incurred in my a/c.
Now, all the members i had a talk with in their office, agreed that it was clearly their dealer's mistake and that they will refund it in a week time.
It is two weeks now and neither they responded, nor they let me talk to their vice president (Mr. Ujjal) or manager.
I am help less now. Please help me in order to cope up with this matter.
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Complaint marked as Resolved Aug 13, 2020
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