Indian Health Organisation — charged without my knowledge

Address:

Karnataka

on may of 13, i was charged of rs 14998 on my sbi card with out my knowledge form that day onwards i am regularly in touch with this people to refund the money back to me but every other day they say that give us 4 working day or give us 5 working days this is be going on form past 3 month , i don't understand how this people work to give some one money back how will they solve people health problem, mukesh porwal