[Resolved]  Indian Health Organisation — Cheated by IHO

Address:

Hyderabad, Andhra Pradesh

Hi, Last month I bought a “IHO’s Family (Premier) Healthcheck Plan - Suitable for 4 or more people”, this included a total of 5 Thyrocare vouchers. And recently last week, the health package was delivered to my house address. I have following concerns: 1. When I opened the courier, I was surprised to find out that the Thyrocare health vouchers have different validity for each voucher. I was never told about this ‘different validity’ by anyone- neither the representative (who sold the product to me) nor the IHO website, where I checked about the product details. My sole intension when buying the product was to get health check-up done to all my family members as soon as possible. Which is no way fulfilled. This cheating by the IHO representative/IHO website makes the product a waste for me! 2. The IHO representative had explained to me about the product saying that I would get 50% discount on all the consultations, in the registered clinics/hospitals of course! The representative also shared a presentation with me which is in sync with what the representative told me then. But now, when I check with the hospitals on the discount part, they say a different story! Some say 10%, some say 20%..etc. When I called up the IHO customer care, they say that the discount is variable across hospitals!! My question is: As the discount is variable, why was I lied about the discount part? I still have the presentation document (I can share that too) from IHO which says ‘50% discount on all consultations’. In conclusion, I am very dissatisfied by the way IHO has concealed major information about the product BEFORE purchasing it. And revealing it only after I purchased through a customer care/welcome call. This hidden information from IHO has made the product useless to me and made me feel cheated. Now being cheated from IHO already, I want a full refund from IHO for the amount I paid. My details are below: Full Name (card holder): Haroon Rasheed Khan Registered phone #: [protected] Amount paid: Rs. 8000/- Regards, Haroon