[Resolved]  Indian Health Organisation — Fraud marketing- Non Responsive

Address:Chennai, Tamil Nadu

My name is Krishna Meenon and took an IHO 2 Yr policy with the amount paid of Rs 6921/-.This is bringing to your notice that the provided information by Telemarketer was with the false information.It has been already written long back to IHO(see the below mail) on the information provided and money collected for the policy.

I Got an initial call with the telemarketer guy Mr Karthick ([protected]) from Chennai office[protected] number on 9th Apr-11 for marketing the product. He told that there is new policy which covers 2 Yrs of service with reimbursement of hospitalisation on any hospital instead of IHO panel of doctors, and with lot of items with worth of Rs 6921/-

He tried to convinced me to take policy more than 40 min by explaining with false information. Since i am using the IHO policy already from past 8 months i am aware on the items which IHO covers, again he mislead as this is new policy we are offering with the explained list of benefits. i have told to Mr. Karthik please call me after 1 hr so that i can re visit on the details provided by him,Then i called IHO customer care on the same day to enquire on such policy exist or not. As usual the IHO customer care doest have any information on that policy and told by care officer as we will intimate marketing department to call back me but no call.

After that i have received the call again from Karthick from the number[protected] to explain again on the benefits for forceful agreement like this policy exist only today and later the bank database will not be there which IHO took from the Citibank.Based on that i given confirmation to him to call back me on 11th Apr-11 to take on decision.

I got an call on 11th Apr 11 and again there were list of items he misguided me to take the policy. I am giving them below.

Concession Gift Vouchers validity will be 1 Year (Received now validity till Oct11)
There is an reimbursement policy for the treatment i have done from out of IHO panel of doctors/hospitals
The policy amount can be used for 80 D tax exemption with in 2 weeks of policy agreement
The policy cards/documents will receive in 14 working days ( i have given the cheque on 11th Apr ,amount debited on 18th Apr But the Bluedart pack i received on 22nd May 11 after several followup calls, and not having any document related to which policy it is
The Received Membership cards have validity till Jun12 i.e only 1 year for the amount of Rs 6921/-
The Received gift pack (polo Watch) which is the not working one and it is like your IHO is marking for watches not for health plans.
After Consolidating all these i have called today (25May) the customer care , i have got an response from officer Disha saying that this type of issues will be communicated to Audit department and will get back in 4-5 days of time. The complaint no is 2781

I have strongly decided to cancel the policy with IHO , Let me know where i can submit the received pack to get amount back.

Again i have made 2nd reminder and 3rd time follow call i have made today to customer care . Excpet the answer you will be getting the call from our audit department or chennai department , there has been no progress made. After calling first time for cancellation i have dropped this mail on 25th May to[protected]. For followup again i called on 6th Jun and 9th Jun to Tollfree Number.

Still the tele caller frauds answers are your continiuing inspite of selling the product also. I am very much surprise to listen that today from Durga your tele caller saying i have called only first time on 6th may for complaint.

I want my cancellation to be made immediatlly , i am not happy to hear any more execuses . So kindly help met to get back my money
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Aug 13, 2020
Complaint marked as Resolved 
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