[Resolved]  Indian Health Organisation — Fraud company not refunding my money

Address:

Ghaziabad, Uttar Pradesh

Hi,

I am writing this to inform you about the cancellation of my 4 IHO cards as I have so many issues with the services which you are providing. I am highly disappointed and dissatisfied due to the following reasons and would not like to continue with your organization.

I have logged a card cancellation request (Req. no.- 60067) on 5th May 2102 and No action has been taken as of now. I have paid Rs. 5000 thru HDFC credit card.

1. Wrong appointment was fixed with Doctor in Pushpanjali hospital (Ghaziabad) due to which I suffered a lot on that day. My wife suffered a lot due to the unavailability of the Doctor and due to that her condition gone very serious. I called at customer care and they said that by mistake they fixed the wrong appointment, due to that me and my wife suffered a lot .

2. I was told that I can take the appointment of any Doctor in the country, while I asked to fix the appointment with a specific Doctor then customer care said that this Doctor is not in our panel and we can not fix an appointment with this particular Doctor this was an example of false commitment of sales staff.

3. Your support staff is highly unethical and they put my call on hold for vary long time and never revert. For every problem they ask to wait for more than 24 hrs. and they never solve any issue (Like I have chased for the cancellation of my card and they always transfer the call here and there and does not provide any satisfactory answer. )

4. I was told that I will get a list of Doctors and hospitals once I pay the amount and after paying Rs. 5000 when I asked to get the list, the support staff said that we can not provide the list as this is confidential. (Why this is confidential, I have right to get this list)

5. I am HIGHLY DISAPPOINTED with the CANCELLATION DEPARTMENT specially with Mr. Dishant who is really a very helpless person also he is an irresponsible employee who can not solve any problem and always make false commitments. He never responded me as a supportive staff and if I ask the support staff to transfer the line to him then I always get very silly answers like "he is not in the office" , "he is in washroom", "he is not in the office", "he can not talk to you" etc. Sometime they say that Mr. Dishant will call you back in 10 mins and even I have waited for more than 24 hrs and he never called me back.

6. There is no such kind of discount available on this card as I was told and the service is really pathetic.

7. Due to lack of escalation points nobody take care of any urgent request and if I ask to transfer the call to any senior executive then they never transfer the call they say that there is no point of escalation.

My request to you please take this matter seriously and refund my money (Rs. 5000) which I have paid and cancel all my cards ASAP. Also provide me the ETA (Estimated Turn around time ) to close this issue. I am highly frustrated with it and want my money back.


Thanks & Regards,

Vineet Verma