Indiaplaza — Non-delivery of books

IndiaPlaza.in — non-delivery of book

Another one I guess in the multitude of complaints against Indiaplaza. I ordered a book -the sound and the fury by William Faulkner.
Shipment was promised on the 18th of May, and after waiting I called the customer service without any success. Finally I managed to trace a number to Gautham R. and he promised a refund to me on the 24th. It is still not reflecting in my account.

Would urge people to shop online only after a thorough checking of how the customer service department works.

Dear Customer,

We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on[protected] or write to : [protected]@indiaplaza.in

Wram Regards,

Team Indiaplaza

INDIA PLAZA — Non Delivery of Books

Complaint against Indiaplaza.in. I had placed an Order for 4 Books from their site on 20th May 2011, order no. IN[protected] for Rs.962. One of the Book amounting Rs 282.00 was dispatched on 23th May 2011 & delivered & Two books amounting Rs 480.00 was canceled by the India Plaza as the same was not available with them at time delivery & after that they refunded only Rs 386.00 & Rs 93 was still pending & further One Book Showing the status will be shipped by 23th April was neither dispatched nor the amount refunded for the same
I have already logged 2 web tickets on their site which have gone beyond their due date for
response and no one has addressed my query. I have confirmation of receipts of these tickets
on my cell phone, I also tried calling them on the customer care number mentioned on the site[protected]. It kept on saying all our agents are busy, I waited for a while and I tried again and waited for over 15 minutes
(mind you it was an STD call for me) but the IVR kept on saying that all their agents are
busy and asked me to send an SMS for call back at their number [protected], I did that to no
avail. This kind of treatment is really disgusting,.
Baljinder Singh
[protected]

Dear Baljinder,


Please accept our sincere apologies for the experience you had with us.

We regret to inform you that the ordered book had gone out of stock with our supplier and we were trying to source the same from our alternate suppliers. We had canceled your order to avoid further delays and initiated refund to your account.

If you need any further assistance, please call us at[protected].

Warm Regards,
Team Indiaplaza.

Order not delivered GTIP-3811

I placed order on 5th Feb 2014 and they promised it to be delivered on 6th Feb 2014. Its not delivered till 15th Feb 2014. These guys are fraud.