Indiaplaza — cancelled without information

Basantamoharana

from Bhubaneswar, Odisha

Address:

Khordha, Odisha

Order No. I[protected] Dtd.[protected]
I had ordered on 31st may and also get the confirmation in my email and also you are deduct the amount from my credit card. Buy today I have seen that you are cancelling my order without any information and intimation. You are not the authority to automatically cancelled my order without any notification. I have discussion with your customer care team, they told at that time call me after some time but till no one can call me. Please process my order otherwise I may share this type of cheating on social network and complaint at consumer forum.

After discussion with Customer care executive lady, she told me that the product is outofstock, but this product is available in your website. you are cheating with the customers. this is a reputation issue. please clarify otherwise ready for consumer forum.

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Comments

Indiaplaza

from Bengaluru, Karnataka

Dear Basanta,

Our apologies for the inconvenience caused.

As discussed, despite our best intentions to ship the orders, we sometimes end up canceling the order due to stock issues, service issues etc. On such occasions, we make sure that the payment received by us is refunded back to customers account. We are processing refund for your order and also refunding the processing fees. We are also issuing a gift certificate of Rs.500/-, which can be redeemed for purchases on www.indiaplaza.com as a token of apology from our end. This gift certificate has been mailed to your registered E-mail id. We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.

Once again, with apologies,

Warm Regards,
Team Indiaplaza.

Basantamoharana

from Bhubaneswar, Odisha

Thank you very much, I appreciate your reply very much.