Indiaplaza — Wrong Item delivered and no proper response after sending back the product | |||
I ordered for an Shoe Under The Perfect Shoe Organiser 12 Pairs (Order no : IN[protected]) on Nov 19 2011 and I have received the Product named "ENFILE CHAUSSURE" (TELESCOPIQUE JUSQ'A 91CM) completely different product on 29th Nov 2011. When I raised a ticket regarding the same I didn't get any response from them until I followed up 3 times. They asked me to courier back the product as they can deliver the correct product. Hence I couriered them the product back on 11th Dec which would have reached them by 14th Dec. I have also specified the courier details for them to track both in ticket as well as the emailid provided by them. But I haven't got any response from them till[protected] hence I requeried the status for which I haven't received any reply. After regular follow up I got a reply from them on 30th dec saying "We have a arranged for reverse pickup of the product which will be done in 3 working days". I'm not sure what they want to pickup from my side after I couriered back the wrong product. Then I requeried them saying "You dont want to pick any item from my side. I have already send you that. Please tell me possible date of delivering the product I have ordered for. Hope i have explained that in my previous queries. ". for which I again got a irrelavent message on 31st Dec 2011 saying "Dear Sathish Kumar S, We have arranged the reverse pickup and the same will be done within 3 working days time. Please mention the shipping address as below: Indiaplaza Brigade Square, No:21, 2nd and 3rd Floor, Cambridge Road, Halasuru, Bangalore – 560008 Board Line No :[protected] Please do mention the below details: 1) Order no 2) Your name 3) Item name 4) Reason for Returning. Let us know the consignment no so that we can track the package. Thanks & regards, Team Indiaplaza " I dont know what they really expect from my side again and again.... They also doesn't provide any other contact whom i can really query with... They say we have only one contact number and I dont get any other reply from them "Sorry for the inconvinence.. Will forward the query to the respective department"... Worst service and very worst responses... Was this information helpful? | |||
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Comments
Dear Sathish,
Please accept our sincere apologies for the delay & inconvenience caused.
As discussed we shall cancel the order & process refund.
Once again, with apologies,
Warm Regards,
Team Indiaplaza.
Please accept our sincere apologies for the delay & inconvenience caused.
As discussed we shall cancel the order & process refund.
Once again, with apologies,
Warm Regards,
Team Indiaplaza.
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Indiaplaza — Wrong item delivered
Hi,this is with respect to the order #[protected]. I ordered for a Disney remote controled car. but i was sent some cheap Max Racer car. On complianing, i was told that they will get back to me on the next course of action but no one called. When I called them again, i was asked if i had couriered the item back, which was a surprise as i was never asked to do so. i couriered the item to the address given to me and i was told that i will be reimbursed the charges. i was asked to mail the couirer recipt number to Indiaplaza customer service team, which i did. later they asked me to scan the receipt and mail them a copy of the same. I didnot have a scanner facility but somehow spent on the same and managed to send them the receipt. Now they have again come back and say that is not the correct format i should mail them in PDF format. Everytime they are finding new means to harass me.I am still not sure if they are ever going to refind my money back. its more than 20 days that i am being mentally torturtured now.