Indiaplaza. In — Order not received

Indiaplaza. In — Order not received

A ashishgupta_15 from Noida, Uttar Pradesh

I ordered novels, Ordered Number [protected] on 18th March 2009. The status showed Shipped on 21st March and after few days I was told that there is some problem with the courier and they are trying to follow it. After few more days of calling and enquiring they told me that product is not available and they are cancelling it. Again the cancellation request was taken on 30th March and later they informed me that it was cancelled on 03rd Apr 09. At all the times they never informed the status to me, it was always me who was calling and asking for an update. Inspite of calling customer care many times and communicating through email, I haven't received any satisfactory response from them till now. Many times they even promised to call back me with an update which they din't. Was this information helpful? No (0) Yes (0)

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Indiaplaza.in

from Surat, Gujarat

Dear Ashish Gupta,

We are extremely sorry at the experience you had with us. There was a stock issue for the titles ordered due to which we were unable to execute the order. The order was cancelled on 1st of April 09 and refund was done on 4th April through Reference number INTER.9019.04042009. Our sincere apologies for not able to execute the order. We will ensure that you receive better service in future. Please feel free to contact us for any issue with your purchase. We will be grateful to assist you.

Wram Regards,

Team Indiaplaza

ashishgupta_15

from Noida, Uttar Pradesh

Hi,

After the above mentioned incident I did not order anything from IndiaPlaza. Btu few days back they asked me to try their services again and assured me that this time I won't be disappointed. They even offered mei Rs250 gift voucher.

I must say that this tiem the service was great. They delivered the quality items with in time.

Thanks,
Ashish Gupta

Rajesh Seth

from Surat, Gujarat

Thanks for the update Ashish. I also faced some issues with Indiaplaza sometime back, recently they called me up, solved my earlier complaints and also helped me shop again for a book. I ordered The Lost Symbol by Dan Brown and got it in 24 hours. They seem to be coming back to their earlier high standards of customer service and that is good for consumers.