Indiaplaza — Worst Online Shop

M_K

Address:

Karnataka

I have been a customer of Indiaplaza for 7-8 years now (actually, from the days it was called Fabmall). I mainly shop for books. I used to be a happy customer, until 2 years back.

Last 2 years, their services have been going through a steady deterioration, and now I have to say that Indiaplaza is an absolutely pathetic online shop. I have decided to discontinue shopping from this place. The main problems I see are:

- Their inventory database seems like totally out of date. You see a lot of books listed in the website saying "will ship in 3 days" etc, giving attractive discounts, and will buy some of them. But the book will not reach you within 3 weeks also, and there will be no update sent to you regarding this. If you look at your order status in their website, it will still show "Ready to Ship" or "Will ship on x/y/z" for a date which might have passed long time back. They will just block your money, and after many weeks, they will say they are unable to procur the book and refund the amount.

- They may send you incorrect items. For example, if you bought a highly priced hardbound version of the book, they will probably send you the low cost paperback edition. If you look your order history in the website, you will just see the name of the book, and there wont be any links to the product in their database. So, you will not have any proof regarding the actual purchase you made, and will be unable to dispute.

- You can try to contact the customer service regarding the above issues, and can register a "ticket" online. They will say that the issue will be resolved/responded by x/y/z date. But you will not here from them by this date or even after many days or weeks. The ticket status would continue to show as "will be responded by x/y/z date".

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Comments

atharvapandit

from Mumbai, Maharashtra

Hi MK,

I completely agree with you. I too have been a victim like you.

I had ordered through Indiaplaza three weeks back and had paid for the order. I am yet to receive my order. As per their order details, the said product would be delivered in three days. After waiting for about a week, we placed a query in their 'customer support' box but there was no reply at all. We posted a re-query but to no avail. We even phoned them on their number but the lady on the phone kept saying 'we will look into this' or 'we will ship by a certain date' but the order obviously hasn't been shipped. We called three times, and each time the lady gave different excuses. This has been too much. After seeing the number of complaints about Indiaplaza on this site, I think it is not only me who they have breached.

We would be taking this matter to consumer forum. I appeal all of you to do the same.

amitch_cal

from Bengaluru, Karnataka

I have been Indiaplaza's Book Club Member since January, 2007 and due to their attractive offers, have referred them to many of my friends. Now, for last few months I feel that their service quality has deteriorarted to a great extent. I have same complaints as above multiple times and having same problem with one of my recent order# IN[protected]. Their service desk is pathetic, very difficult to get their line and they are totally non-comittal. Today being frustrated after trying to get their line for last few days, I wanted to book a ticket. The page does not get submitted, every time asking for a new code. I feel helpless. Whether they deliver or not, this was my last purchase with them. Cautioning everyone to stay away from this online site.