Indiaplaza — Loss due to Misleading Service

Address:

Mumbai Suburban, Maharashtra

I ordered a mobile phone from them on 19th (Order# IN[protected]). Checked online on 22nd - the status was ready to ship and the order will ship by 4 Jul 2011. Called their customer service and asked to cancel the order. She checked and confirmed the status that it was not shipped and told me that she will ca,, me back to confirm by evening. When she did not call - I called again and spoke to another agent - He also checked and confirmed that the item was not shipped. He said he will revert in 10 mnts. The first agent reverted to my surprise and told that she has raised a ticket for cancelling my order and that the order will be cancelled by next day. I also raised a ticket to cancel it in the meantime at 6:27 PM on 22nd Jun 2011.

To my surprise in next 1 hr I received an SMS that my order has been shipped. I checked the online status and it said the order was shipped on 21st Jun. So funny that to avoid me cancel my order they changed the status to shipped.

Tried calling them but they take calls only till 6 PM. I have also wirtten to their COO and have not received a reply yet. I lost a deal worth Rs. 3000 due to them not cancelling my order. I am still following up with them. I hope their COO responds to my mail today.