Indiaplaza — Purchased Product Not Delivered

Address:

Kerala

I had ordered a book on IndiaPlaza.com. The amount is already paid using Credit Card.
In the site they mentioned 4-5 business days to deliver the product. It is the 20th day and I still did not receive my item.
I also had raised a ticket/ query in the site, it's still not addressed.
I treid contacting their support number, it is keep on saying my call is in queue for 30 mins after that for the next 15 mins there is no communication