Indiaplaza Website — NON COMPLIANCE TO CUSTOMER SERVICE AND HARASSMENT

my order no is IN[protected] i had received an incorrect item against my order on indiaplaza.in when i had contacted them several times then they had told me to return the item and they will refund me the item cost and the courier charges i had got the courier charges but am still to receive the refund for the order. this matter is going on since march 2011 inspite of my several request and calls to them they r adamant to respond to my requests and is stubborn pls resolve my issue at the earliest i had posted the same thing on their facebook customer service site and their official facebook page but they had deleted them this is so arrogant i hope through this forum i am sure to get a proper resolution to my problem they are causing me a lot of harassment and a wastage of my time and money when i try to submit the compalint on their website it doesn't work maximum time