Indiatimes Shopping — Didn't refund amount of cancelled transaction

Address:

Allahabad, Uttar Pradesh

I placed an order for an Amazon Kindle on February 1st 2011. The order no. for the same is[protected]. I paid Rs.12595 for the order, through the SBI Internet Banking Account of my friend. Next day I got a call from them from the number [protected] for verification purposes. The girl asked me about the payment information and I said I paid from my friends' net banking account. She asked me his phone no. and I gave. After that she called him, but he couldn't receive the call because he was busy and his phone was in silent mode. Again they called him twice in the evening, the same day, but due to some problem he couldn't receive the call. Now instead of waiting and trying to call him next day, they cancelled the order. In my indiatimes account the order status was being shown "Cancelled, sent for refund.". Remark was "Card owner not contactable".
I thought it is fine, they will refund the money back. Next day i.e. on 3rd february in morning around 11:15AM I called customer care and a guy told me that it would take some time for the refund. So the money should be available on the account on Friday or if not Friday then Monday because of Sunday as holiday and Saturday as half day. In the evening, I saw that in my indiatimes account order status was set to "Refunded"But in my friends account the amount wasn't still being reflected.
On 7th i.e. Monday, I called customer care again. A guy whose name was Shakti told me that the money was refunded on the 3rd itself and if it is not showing up on the account then I should attach the copy of bank statement and send a mail to [protected]@indiatimes.co.in I did the same. But it is more than 36 hours and I didn't get any response for them. What should I do??? I am a student and Rs.12595 matter for me a lot at this point of time in life. An hour ago I forwarded the same mail to [protected]@indiatimes.co.in too. Lets see what happens tomorrow.