[Resolved]  Indiatimes Shopping — ORDER WAS CHARGED TWICE TO THE DEBIT CARD

My daughter from France bought for us on Nov.06 2008 for more than 8220rs of chocolate for Christmas on the Indiatimes shopping internet portal. Order Number:[protected] to be delivered to us in Bangalore, Her debit card was charged on 13/11/2008 by Times Inte Delhi, 8220, 00 Roupies, and again on 11/12/2008 she was charged a second time for the same order, Paiement Carte 061108, Times Inte Delhi, 8220, 00 Roupie Ind, - 131, 04 EUR, we sent almost 30 emails ( without responses) we made calls to the customer service, speaking to Mr.Shailesh Kumar and Charanjeet Kaur who promised a quick resolution, nothing happen, we got finally an email asking for the debit card number, we emailed them back with the debit card number, no response, we got another 2 emails asking for the bank statements showing the charges, we sent them that twice, and till today, no response at all. We called them again and again and again, they come with the same response, our accounting is looking into it, same response for almost 2 weeks. I am a frequent buyer on the internet, but i can say that my experience with indiatimes shopping is the worst ever and wouldn't advise to anyone to purchase anything from them on the internet, their service is the worst.
Ashok G.