[Resolved]  Indiatimes Shopping — Order made on July 29th 2009, not received yet.

I ordered an mp4 player from indiatimes shopping (shopping.indatimes.com) on July 29th, 2009, and I haven't received my order yet and when I made query they I was told that they are unable to entertain my queries. It is to be noted that I had already made an advance payment of 1898 INR in advance. I hope that you'll help me. I'm sending a copy of my sent mail and received from them.
SENT MAIL BY ME:
Dear Sir,
With due regards I beg ti state that on July 29th I made an order for
Item Number / Product Number : 2757004 Item SKU No : 1GBTOUCH_amsexp Item Title : Digital Touch 1GB Portable Media Player and I haven't received my order yet. This is the height of your irresponsibility. My order number isSub Order Number :2215861 Order Number :[protected]
If I do not get my payment back or receive my order soon then I'll be moving to consumer court very soon.

Hope to listen from you soon.
Yours Faithfully





MAIL RECEIVED FROM INDIATIMES SHOPPING:

Dear, Mr. Johri,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated - 30.12.09 for order no[protected], we regret to inform you that we are unable to entertain you because we are restricted to serve a particular order for a limited time period. As your order was placed on 29.07.09, we are sorry, services to this particular order could not be entertained.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards







Thanks
Pranay Johri