Indiatimes Shopping — Car Stereo - Complain No. 100217- Order number[protected], Sub Order number 2804345

I have placed an order for a Car Stereo against your ad in the Nav Bharat Times around December 20, 2010. As per the advertisement, you have offered a Car Stereo for INR 999 against the MRP of INR 3999 and were supposed to have the following features.
 MP3/MP4 player.
 USB and MMC support.
 SD Card support.
 FM.
The product was delivered to me on January 12, 2010. Although, the mentioned features are printed on the cover -box of the delivered product but the product does not have a CD drive and thus, cannot support MP3/MP4. Besides this, the actual product delivered stands neither close to the one shown in the ad printed in the news paper nor on the cover-box of the product.
Further, would also like to mention that promises made regarding the quality and features of the product now sound false.
Nevertheless, the product delivered to me for INR 999 against the printed rate of INR 3999 seems so locally made and is actually available in the market for INR 600. Having said that, I don’t mean to challenge the pricing and have a propensity to pay much more than that but for me trust and the quality is what matters. Please note that an original car stereo of SONY is available for INR 3950.

I am a regular customer of Indiatimes and have bought other product as well. The same is absolutely good and the quality is appreciable but this time the experience is quite upsetting.
Would request to please look into the matter and arrange to replace the product as per the product shown in the picture and the features mentioned in the news paper ad. Please emphasize on quality.
Considering the trust I have in India Times Shopping; look forward to a favorable response and immediate action. Would further request for an update on my complain as the product had already been collected from my place on January 18, 2010.