[Resolved]  Indiatimes Shopping — delivery of broken item

I had ordered an USB vacuum cleaner from indiatimes shopping. i received it broken with a pathetic packing. When i talked to customer care for the replacement, they dint say anything about replacement but said reverse pickup would happen shortly. i recieved a mail the next day having detailed procedure of reverse pickup. It was no where mentioned that when would i receive my original order.

in the mail they mentioned a courier company name at which i had to call and ask them to make the pickup happen. when i called the courier company, they did not have the office at my city i.e, kanpur so they asked me to call customer care back and tell them the situation. i mailed the concerned person who did not respond at all to that. when i called customer care, the CCE said i would have to ship the package on my own expense as of now and when the company(which shipped the product to me) would recieve the pack, indiatimes guys would know the amount through courier company for the shipment and they would give me the draft alongwith my fresh package.

i shipped the item through a courier company and provided them the tracking number and called at customer care and then CCE told me that i would have to provide proof of delivery to indiatimes guys and then they would take their own time to refund the money. which was not the same thing when i spoke to Customer care initially.

so far no one has been telling the correct time frame by which i would get my fresh package.

it has been a totally disastrous experience so far.

the person who mailed me initiall