Indiatimes Shopping. Com — Fraud Money Debited but parcel not dispatched

sir i placed 1gb mp3 players order on phone i paid by credid card but till i have not get my order number and other details

sir i placed order for portable sewing machine on 25/09/2009 and i paid through credit card while putting order, your person given me the order ref no[protected] and order no[protected] and assured me to send the shipment within 10 working days. After 5 days i got a call from courier office here in Bangalore that my shipment has been arrived and you have to pay the amount while taking delivery i shocked and request them to check with my order so as to confirm that my payment already received to India times while ordering they told that they are not responsible for that if want the product i have to pay cash other wise they will send back the product. After that i contacted your customer care executive min of 4 times through my mob [protected] every time i got a same response that we will check the issue and come back to me with in 24 hrs. But till today i didn't get any call from your end. While taking order your people is so obedient and if any inconvenience occur to customer no body be series to resolve the issue. This is not way to serve the people who trust upon you and make the payment on line. please give me feedback at the earliest otherwise cancel my order and give my money back.