Indiatimes Shopping — Defective product shipped and not replacing/refunding | |||
I purchased a Heater from Indiatimes shopping which was delivered damaged. Upon calling the customer support they were unable to log a complaint for 5 days as their system was not running. When I was finally able to register the complaint, they promised they would replace the product in 5-7 days. It has been 60 days and even after over 100 phone calls and emails, there is no change in the situation. I wrote to the escalation manager and even to the MD of times group, but it seems that the culture of neglecting customer service flows from the top. Pathetic experience. The only option left is to file a complaint in the consumer forum. Was this information helpful? | |||
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+91 90 2466 6666
+91 90 2488 8888
+91 12 4451 8550
Plot No 391, Ecstasy IT Park, Udyog Vihar Phase -3, Gurgaon, Haryana, India - 122016
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Hello from Indiatimes Shopping.
Thank you for using IndiatimesShopping.com
We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We would like to take up this case on a priority and a customer service representative will be assigned this task to help you out with the issue you are facing while shopping with us.
We would request you to mail your order id/case id at [protected]@indiatimes.co.in with your updated contact details to assist you better. You may expect a call within 24 hrs of sending your order details.
You can also kindly tweet us anytime at Cust_Help for updated information.
Thanks,
Customer Help Desk
Indiatimes Shopping