Indiatimes Shopping — Fraud- Item not delivered

Dear Sir/Madam
I had bought a magazine subscription (of CHIP magazine) from the Indiatimes shopping website on 08 January 2012. This is an annual subscription in which I am supposed to get the magazine every month. Also, I should be getting a laptop bag free as per the offer given by the website. I made the full payment of Rs 1599/- using my credit card on 08 jan 12. My order number given is [protected].

The magazine, as per the order details given by the website. is supposed to be delivered by the 5th of every month. I got my first magazine on 16 Feb , ie 11 days late. Also, on 14 Feb 12, I informed the company that I have been transferred to Bhopal, and hence I should get further copies of the magazine at my new address at Bhopal only. This information I sent to their customer care using my email id, as well as through the indiatimes shopping website portal. After almost 35 days, finally on 20 March, I got a call from Indiatimes shopping and I was told that my address had not been changed. i gave a request once again, and also raised a complaint through the website. Since then, i have sent numerous mails to them, and also raised complaint 3 times. But the company has not bothered to even reply back.

I got one copy of Chip magazine (March issue) in end-April, out of nowhere.. But since then I have not received any copy or the refund from this fraud firm. they have not even bothered to reply back to me ever!

Plz do help me in getting my money refunded from this useless and untrustworthy firm. thanks