Indiatimes Shopping — Non delivery and non refund

Hi,
I had made a mistake from ordering a product from Indiatimes shopping on 2/12/2012 vide order no: [protected] for a room heater which I wanted to use during the winters. Two weeks elapsed and the product did not reached me. I made a lot of request made a no of calls to the customer care but all in vain. I finally informed the customer care to cancel the order and refund the payment to me because I would not be able to claim the product after 29/12/2012 due to the reason that I would be out of country for 2 weeks. But there fraud delivery system took this as an opportunity and delivered to someone else the product on 2/1/2013 and claimed that it has been delivered to me, when actually I was in train in chiang mai with my family. As soon as I came to knew about the fraud I informed your customer care about it on 13/1/2013, who informed me that not to worry, the action would be taken within 24 hours and I would either receive my product or money back. More then 7 days have passed and I received no information from there side other then a call from the courier company confirming that the product has been delivered to someone else at some different address and they will deliver it to me. 3 days have elapsed and no such delivery has been done. What should I do?

Manuj Doger