Indiatimes Shopping — Pathetic shopping experience

This is very pathetic service from Indiatimes Shopping. They accepted the order (order no.[protected]) and received the full payment in advance and ensure to deliver it by 29/08/2012. But they themselves cancelled the order stating that the vendor refused to deliver at the location. Although on their the website when I checked the delivery location it display that the booked product will be delivered to that location. They do not bother to inform the customer prior so that customer could make some alternative arrangement. They also refuse to make any alternative arrangements. They do not understand the time & money significance and bother about the mental agony one undergoes.
They are losing the goodwill and credibility. They refused to make any alternative to deliver the product or give any compensation. The customer care person are only trained to say sorry and apologies statement which they do not actually meant.
My appeal to our customer community not to buy anything from Indiatimes Shopping.