[Resolved] Indiatimes Shopping — Deficiency in service | |||
I ordered for a Magic Bullet Mixie through Indiatimes online shopping facility as per order number[protected]. It was a cash on delivery arrangement. On opening the package, I found that parts of the appliance was broken, which could have taken place due to careless handling during transportation. I spoke to their customer service on 02 June and was given a complaint no. 290024. I was told that the appliance would be replaced within 5 working days. I contacted their customer service again on 07 June, 2010 and was told that action would be taken by the next day. But nothing happened. I contacted their customer service every day since then. Every time I was told that it would be replaced within next 24 hours. No action has been taken till now (24 June, 2010) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
43%
Complaints
811
Pending
0
Resolved
325
+91 90 2466 6666
+91 90 2488 8888
+91 12 4451 8550
Plot No 391, Ecstasy IT Park, Udyog Vihar Phase -3, Gurgaon, Haryana, India - 122016
View all IndiaTimes.com contact information
India Times Online Shopping — Deficiency in service
Dear Sir,I had placed an order for a mixie vide order no.[protected] through India Times online Shopping offers. It was a cash on delivery arrangement. On opening the package, I found that parts of the appliance was broken, which could have taken place due to careless handling during transportation. I spoke to the customer service on 02 June and was given a complaint no. 290024. I was told that the appliance would be replaced within 5 working days. I contacted the your customer service again on 07 June, 2010 and was told that action would be taken by the next day. But nothing happened. I have been contacting the customer service every day since then. Every time I am told that it would be replaced within next 24 hours. No action has been taken so far. I do not know how to get them act on my complain.
With regards,
Pulak Mukherjee
5105, Sector B/7
New Delhi - 110070
Tel. No.[protected]
Get every market update!