Indiatimes Shopping / Synthesizer Full Function With Fm — Damaged product delivered and replacement hungama

Hi,

I have purchased a product from http://shopping.indiatimes.com<http://shopping.indiatimes.com/>. Product details are as follows:

Order No:[protected]
Product Name: Synthesizer Full Function With FM Radio

Now from now on nothing was going in the right direction and day by day i started feeling cheated. :(

First of all I received a damaged product which was never picked up for the replacement even after multiple follow ups and several call made to indiatimes customer care. Each time I call the customer care I was told that the parcel will be picked up in another 2-3 days but that never happened. Finally I only have to take the pain to send it to the mailing address which was provided to me in the mail below.

I was told that once I send the parcel through the courier I just need to provide the AWB number to the indiatimes customer care with the name of the Courier Company and the replacement will be taken care. Which is not the actual case.

Another blunder was that there is no contact number mentioned with the address and when the product was about to deliver I came to know from the courier person that the address is no more valid and again I have to do an excercise to get the correct address from indiatimes customer care by telling them the whole scenario everytime I make a call.

Now when the product is delivered to the mentioned address I contacted the indiatimes customer care regarding the replacement of the product but then again a new thing has come up that I need to provide either the courier slip or POD (Proof of Delivery) which was never mentioned in the initial conversation even in the Reverse Pickup Procedure mail which was sent by customer care. After providing the courier slip again I get a mail asking for POD.

I felt cheated and harassed by indiatimes customer care to get the product replacement I have spend more than the half of the product cost in making calls getting things done so far and sending the damaged product back. I dont see any worth now in getting the product replaced even the interest in replacing the product has gone. Requesting you to keep the product with you and kindly stop harassing and cheating customers.