Indiatimes Shopping — Wrong Product Dispatch

Address:

Gujarat

Hello There,
As per repeated discussion regarding my order id - [protected], I have received wrong color model which is not mentioned on your product description page.
As on product description page of HTC Incredible S you have only mentioned BLACK & RED color. But you have sent me WHITE colored model which not at all acceptable by any customer. Also I had confirmed the order and payment details to your support line after placing the order on 19-Mar-2012 approx 01:10 PM. Despite all this I have received wrong color model.
So what you think, customer has to accept this kind of merchant’s mistakes.
Now, I am really tired of repeating this to all your support team and to you as well. As per discussion with all your support staff they say indiatimes is not committed to any color option.
So please let me know if as a customer you have buy one Lipstick of RED Color from indiatimes and you received Purple lipstick, so are you accept this product or not?
So for the same issue, I have a word with your customer representative named Ms. Reena and she was committed for replacement of this wrong model. To accomplish this she had given me the contact details of vendor which is as below.
Vendor: Singh Enterprise Pvt. Ltd.
Name- Parvinder
Contact No-[protected]
So, I had discussed this matter with Mr. Parvinder. He informed me that before dispatch this WHITE color model he had get conformation from Indiatimes Shopping agent.
So now, I had again called your support line and this time Mr.Kunal has given me your Email Address.
Now this is my final communication with you regarding this matter, as i am tired of being repeat to all your support team and you.
Please let me know when I can get my right color model, otherwise I have to take legal Action against you.
Waiting for your quick reply.
Regards,
Smruti Panda
MO: [protected]