Indiatimesshopping. Org — bad customer service

i had done a shopping of bandhani pooja thali from this site on the occasion of rakhi.and by mistake they taken my shipment address as the shipping address.i made three calls to tghe customer care regarding the change of shipment address and arround 10 emails to the customer care team.but i did not recieve a single reply regarding the issue and finally they shipped it to the wrong address.very very poor response in handling problem.i had paid towards shipping 70 rupees and finally i am getting the stuff to the wrong address and apart from that my brother wont have rakhi from me on that day.ridiculous.i want u take this seriously as the customer care team is so so bad that they dont have time to look into problems