Jet Airways — Broken/ Badly damaged lock of my Suitcase

Address:

South West Delhi, Delhi

Sir,
On 13.01.2013, I travelled from Delhi to Bhopal by Jet Airways Flight 9W 2652 (seat No.10F). After reaching Bhopal , I found that that the lock of my Suitcase is totally damaged/broken. When I brought this to the notice of the Jet Airways staff, he simply said "sorry" . But this has resulted in a loss of about Rs. 500/- to me.Now, I request you to kindly instruct the staff to handle the luggage of the passengers carefully and also compensate me for the loss.

S K Bansal
J-52, Sarojini Nagar,
New Delhi-110023