[Resolved]  Jet Airways — Worst customer service for online booking

Airline : Jet airways (IATA)
Flight no : 9w5606
Seat No : 27d & 27E
From: KTM to DEL
Date: 27 oct 2007 Time: 14:55
Connection flight
Airline : KLM royal dutch
Flight no :8366v
From: DEL to DULLES
Date : 29 Oct 2007 Time :1:30A
My wife and I had a quite bit of weird and sad experience on 27 Oct 2007 at Delhi international airport. It is fairly minor compared to the other complaints if some take to the responsibility. We are real stickler when it comes to customer service so we reported the incident to jet airways customer affairs by e-mail almost immediately when we arrived at our destination. All we waned was a reasonable explanation who is responsible for this incident, Jet airways, KLM Royal Dutch, Nepal immigration or Indian immigration.
We are Nepali citizen but we are leaving USA almost more then 12 years and we are green card holder. Occasionally we go back Nepal to visit our family member this is our normal routine. Usually we are buying airline ticket washing DC to Kathmandu, Nepal but this time we did not get ticket like that. We only get ticket washing DC to Delhi by KLM Royal Dutch airline. Delhi to Nepal we bought separate ticket and went Nepal there is no problem at all.
After almost a month latter we had returning flight Delhi to Washington DC by KLM Royal Dutch. But two days before our returning flight my wife and I had decided to go Delhi and do some shopping and go back Washington dc. There for we bought Jet airways ticket on Oct 27,2007 and went Delhi. Please remember, Our Nepal to Delhi and Delhi to Washington DC ticket did not have any connection. There for our final destination is only Delhi. We did not had any plane to stay 36 hours inside the transit. There for we went immigration checkup and our baggage claim but after all immigration officer told us Nepalese citizen does not need visa but only problem is you should not stamp departure when you leave Nepal. We told him we don’t know any things about this but we like to visit and do some shopping in Delhi, we can not stay 36 hours. Then officer give us advise to go back to the jet airways customer service representative and tell them you want to go out, if he request then we do not have any problem, we let you go out. Then we went to find customer service representative and we find one I don’t know his last name but he has name plate written “ABHIJOY”. He is wearing jet airways uniform. We told him every things and request him please go with us and talk to the immigration Officer. After all he told us lets go first inside the transit then I will do some things then we went inside the transit after 3 hours latter he came back and asked me $200.00, I asked him why you need money. He did not give me any details but only he told me if you want to stay 36 hours inside the transit then you don’t have to pay, then he left.
After all this happened still I had hope if I get chance to talk manager or supervisor, I will get justice. After 2 hours latter I found both manger and supervisor (jet airways). And told them every incident and details also I told them your employee asked me $200 but beside helping me they are asking me proof, I told them I don’t have any proof but this a truth. After that they only not refused to help me they treat me like a dog, They talking Hindi language and telling my wife (kuti).
I had last hope with KLM staff and I try that one too, they told me this is not our problem, you can go back and talk to the jet airline staff. I never ever forget this travel journey in my life and I never had any plane to go Delhi. They makes us 36 hours prisoner.

Binod Kumar Basnet.
Rachana Basnet.
[protected]@verizon.net