[Resolved]  Jet Airways — Missing Luggage - Jet Airways

To
Officer In-Charge, Baggage Services
Jet Airways

We (AK Bhattacharya, Suchitra Banerjee, and Shomita Bhattacharya) travelled on 24th May 2010 by Jet Airways Flight Number 9W 122 from Delhi to London Heathrow and connecting Virgin Atlantic Flight number VS 0017X from London to Newark.

The direct boarding passes were issued by Jet Airways in Delhi for the Virgin Atlantic Flight to Newark.

The accompanying baggages (three pieces) were through checked in by Jet Airways in Delhi directly for New Ark. The baggage tag numbers are as follows

1. 0589 9W 682552
2. 0589 9W 682553
3. 0589 9W 682554

We did not find our luggage at New Ark Airport and were informed by the VA Airways staff that the Jet Airways had not loaded the luggage in VA Flight VS0017X in London.

All our personal belongings including essential clothes and wears were kept in the luggage and therefore we had to face difficulties and severe problems, and were compelled to purchase and borrow the clothes other essential commodities.

We have not yet received the luggage till 1.10 pm of 25th instant. We, therefore, submit a damage claim for $6000 to Jet Airways. The damage claim may kindly be disbursed at the earliest. Our address for correspondence in India will be as follows –

Dr AK Bhattacharya, IFS
CEO – MP Ecotourism Development
E – 5, New Forest Colony, Link Road – 3
Bhopal – 462016 (MP)
Telephone –[protected]; mobile – [protected]

(AK Bhattacharya)
Copy to
Virgin Atlantic Airways Ltd
Customer Relations
PO Box 570, Canton, MA 02021
USA
- Fax:[protected]
(AK Bhattacharya)