[Resolved]  Jet Airways — Harrassment to Mother & Child

To,
Whom so ever it may concern,

From,
Milan.M.S.
e-mail: [protected]@yahoo.com
Mobile: 00965 – 7161855

Dear Sir / Madam,

Sub: Complaint Letter.

I would like to bring to your notice the harassment that my wife (Mrs. Deepthi Milan) and my two year old kid (Master Ananth Milan) had to experience while flying with Jet airways.

Details:
From Kuwait to Cochin - flight No 9W573
PNR Code – 36J2FM / 1A
Date: Feb 2nd 2008.
Return flight
Cochin to Kuwait- flight No 9W574
Ticket No.[protected]son)
March 15th 2008.

My son was having infant status while traveling to India and had turned 2 years and 9 days while returning from India to Kuwait. Having a doubt if I had to purchase child return ticket for my son I checked with Jet airways office in Kuwait. I was informed by the Kuwait office staff that I don’t have to purchase a child ticket for my son and he will be allowed to travel with infant ticket without any hindrance. I asked my travel agents (Al Rashed Intl Travel Co.) to recheck the same for me with Jet Airways to avoid further confusions. They called Jet Airways office on my presence and clarified that infant ticket is enough for my son to travel.

While returning my wife reconfirmed the infant ticket from Jet Airways office Kochi. Also we asked Riya Travels a travel agency in cochin to confirm with Jet Airways office on our behalf and jet airways people confirmed that my son’s travel with infant ticket is not an issue and they told us that Jet Airways would call us if there is any issue at least two days before the date of travel and we did not receive any such calls.

On 15th March 2008 when my wife and kid went to board the flight, boarding pass was issued only to my wife and they said my son will not be allowed to check in as he was holding an infant ticket!! My wife was shocked and embarrassed to hear this even after confirming so many times with Jet Airways.

My wife tried to explain to the Jet Airways staff about the confirmations we did but all in Vain! The lady at counter was not willing to listen to my wife and asked her to talk to her senior officers; the senior officers asked my wife to talk to their superior officers. These superior officers cannot be contacted as they were on the flight!!! The departure time of the flight was 7:30pm and your people are playing pranks with my wife and my kid till 7Pm.!! Finally one Mr. Ganesh officer of Jet Airways came rushing in to make the situation WORSE!!!..He told the ticket had to be cancelled and a new child ticket has to be taken and asked my wife to go to the domestic terminal to take the ticket which costs IRS 8, 240/-. The domestic terminal is far away and the airport authorities would not allow my wife to go there as she had checked in!!! After the final call for passengers to Kuwait she was asked to pay the difference amount for the child ticket and get a new child ticket. She then contacted her mother and she some how
contacted the travel agent who booked a child ticket for my son (Ticket No.[protected] and the travel agent made the payment (Receipt No.001696
Rs.8240/-). The child ticket was booked for the next day flight i.e. 16th Mar 2008 and ticket confirmed on 15th Mar. My son had seat no 11D as per boarding pass but was not allotted a seat inside the flight. In spite of making payment they could not avail the basic comfort which they were entitled for.

Left Alone in the airport, a mother and her two year old infant had to suffer the humiliation, Stress and embarrassment caused by Jet Airways! Even after purchasing the ticket the humiliation continued.

I’ve got all the required supporting documents to prove my compliant and have decided to move against Jet Airways in the Consumer Protection Forum in India to claim the damages. I am really shocked to hear such kind of harassment and irresponsibility from a professional organization like Jet Airways.

It would be highly appreciated if some one from your airlines can give an explanation to my complaint and reimburse my son’s ticket. I am here with forwarding the same letter to Kuwait Aviation Authority and Cochin International Airport Authorities. I shall be moving this to the consumer protection forum to file a case against your firm if I don’t receive any quick response from your side.

Regards,

Milan.M.S
e-mail:
[protected]@yahoo.com
Mobile:[protected]