Jet Airways — Responsibility Not Taken

Hi,

This mail is not only a complaint but also a complete disgrace for the customers who travels in Jet Airways. My Name is Sabarish Harisudhan. I

am not a frequent traveler in Jet Airways. Myself and My friend have to return back to chennai from Nagpur on 23rd Sept 2011. We booked a ticket

from Nagpur to Bangalore through Mumbai, as we had to meet a person in Bangalore regarding our business. We booked our ticket on 22nd sep

2011 night and the flight was supposed to leave from Nagpur on 23rd at 8.30am and reach to Bangalore by 12.30pm. we also booked a train ticket

from Bangalore to chennai at 2.30pm so that there is enough time to board the train after landing in bangalore.

All of a sudden on 23rd morning at 6.30am we recieve a message from the airways stating that the flight has been rescheduled to 10.30am from

8.30am due to some operational reasons, which spoiled our whole schedule. We even went to the airport before 8.30 am and asked to one one of

the Jet Airways agent Meenakshi who delivered the boarding pass to us, she said that the flight might reach at around 1 or 1.15pm so that we

might at least catch the train. We didn't want to bother the airways officials over there and wanted to give it a try by cancelling our meeting in

Bangalore so that we would at least catch the train. But, we reached Bangalore only by 1.50pm. I was totally depressed. We reached to one of the

Customer support official in Bangalore Airport regarding a solution for this. The first answer which we received was "SORRY SIR, NOTHING CAN

BE DONE" which raised my anger. Then , i spoke to the next level in charge person and he said the same answer stating that only the delayed

flights might be taken care( note the word"might be") but the rescheduled flights will not be taken care by them as it was informed.

I asked them" WHY IT WAS INFORMED JUST 2 HOURS BEFORE THE BOARDING TIME AND EVERYONE KNOWS HOW HECTIC IS TO BOOK A

TRAIN TICKET AND AS THEY HAVE INFORMED JUST 2 HOURS BEFORE, HOW COULD WE RESCHEDULE EVERYTHING AND FIND SOME

OTHER TRANSPORT". We even tried that but the next train was at midnight from bangalore to chennai. They even didn't give the refund for the

train ticket or even didn't come forward to book some other transport to reach to chennai. Finally i spoke to a Higher Level Official Ravi Kumar in

the premises and he spoke with some senior person over phone and gave a straight answer "NOTHING CAN BE DONE, IF YOU HAVE ANY

FURTHER QUERIES SEND A MAIL TO [protected]@jetairways.com , YOU WILL GET A REPLY IN 24hrs". So i asked him" we have to send a

mail and wait for 24hrs and then we have to leave to chennai and he Boldly said YES. JET AIRWAYS DID NOT TAKE ANY RESPONSIBILITY FOR

US.

Due to this we had to stay in Bangalore on that day wasting our money for a Hotel and leave very next day by getting another train.

ALL THEY CAN SAY IS JUST SAY "SORRY FOR THE INCONVENIENCE"? WHAT DOES THIS MEAN? WE ARE LOSING TIME, MONEY AND

ENERGY FOR NO FAULT OF OURS. AND THEY ARE NOT EVEN WILLING TO CARE FOR THEIR CUSTOMERS NEEDS? HOW WILL I EVER

THINK OF BOARDING JET AIRWAYS AGAIN OR NOR MY FRIENDS AND RELATIONS.
It is a SHAME that Jet Airways decides to act so casually and carelessly and reschedule flights without any valid rhyme or reason, leaving

customers in the lurch. This proves that their business is NOT built on ethics and responsibility - simply to better their bottom line at any cost.
I NEED A PROPER SOLUTION FOR THE STRESS, MONEY AND TIME MANAGEMENT I HAVE GONE THROUGH OR I HAVE TO FIND A

LEAGEL WAY.

Flight Name : Jet Lite
Flight No : 0112
Date : 23rd Sep 2011
Path : Nagpur - Mumbai - Bangaluru
Seat nos : 2A and 2B.
Actual departure time from Nagpur : 8.30am
Departed time :10.30am
Actual arriving time :12.30pm
Arrived time : 1.50pm