[Resolved]  Jet Airways — No refund upon Cancellation of Air Ticket

Dear Sir/Madam,

I booked a flight in August 2011 from Jet Airways web-site for a flight from Toronto to Mumbai via Brussels leaving YYZ on 8 December 2011 returning on 27th December 2011. I paid for my airline reservation with a Visa Credit Card on 8th of August 2011. Due to circumstances beyond my control I had to cancel my reservation with Jet Airways on 7 December 2011 well before the deadline. I was never given a cancellation number inspite of repeated requests. I was also told by two different Customer Service Representatives that I will only be penalized a fee of 200C$ as a cancellation charges, the rest of the money will be refunded by the Web Department to my Visa credit card. I wrote to Jet's web department ([protected]@jetairways.com) after my cancellation to request them to refund me the balance of my amount. Every time I would get a standard form reply saying that someone is looking into the matter and will get back shortly. It has been now 3 weeks of my following up with their Web Department (Ms. Neha Gawandalkar, Web Manager, Jet Airways India Ltd.) and have not heard anything about the status of my refund. My travel details are as follows:

PNR no. KWXJEZ
eticket no.[protected]
Name of traveller: Manoj Nene ([protected]@yahoo.com)