[Resolved]  Jet Airways — checking counter

I approached the checking counter at london heathrow before 830am to checking my luggage to the flight number 9W119 scheduled to take off at 930am. I had already done my on line booking previous day. The man and a female representative at the counter refused to check in my luggage claiming that they are closed even though they had one hour ahead of departure. I made series of attempts seek some help from them they were unwilling to help me and stated if I wanted board the plane, to leave the luggage and board the plane. When I told them that I am going home after a holiday and I have no place to keep the luggage and they are all my personal belongs.They took no care for my call. After all I had come to the counter one hour before and also already had checked in on line on the previous day. When I pleaded them to speak to the manager, the male staff took his mobile and assumed to be speaking to his manager for a second and confirmed that no one can help and walked away. I had to check into a hotel and had to call my agent abroad to arrange a flight tomorrow paying additional amount for the ticket. I am in tourism business and travel to UK and Europe once a month and this is the second time that I have used Jet Airways and was keen to use it constantly. Please investigate this matter as to why they closed the counters one hour early and why they are very unhelpful. I was put to lot of difficulties. When I did my on line booking yesterday I got a message telling me to come within 60 minutes before the departure. That what I did. My reservation number is ;ZIB68H and ticket Number is 589-[protected]