Jet Airways — IT’S NOT THAT OLD PROFESSIONAL JET-AIRWAYS; THESE DAYS IT IS A CHEATER-WAYS

Address:

Delhi

To whomsoever it may concern
I (T V Ramana Kumar) bought confirmed eTickets[protected], for bidirectional travel along with my wife and one year old infant, between Chennai & Delhi on 8/12/2011. I was supposed to board my return flight 9W 832, on 24/12/2011 scheduled to depart at 4:25pm, from New Delhi.
At 3:25pm I entered a very long jet airways queue for check-in & realize that the queue is progressing dead slow and my flight’s close out time is very near. To my surprise, there was no announcement or call for quick check-in for the Chennai(9W 832) flight
At 3:30pm, I called one of the check-in staff for help; She told me, that she will engage one of the check-in staff for us and will call to the counter, but remain in the queue; She vanishes with my itinerary, probably to the other side of the C-Line, where we find the Jet-airways Premier check-in.
4 minutes later, 4:34pm she handed over the itinerary to my wife, who was standing behind me holding my baby & walked away. My wife gave me the itinerary; CLUELESS
I break the queue & go straight to a check-in counter & the boy who helps weigh the bags, said something to the check-in ServiceAgent, showing us. The check-in ServiceAgent took my itinerary & started weighing my check-in luggage(2 suitcases and a small carry-on bag); he said I need to pay for 6kg excess baggage; I took out 7kg small bag from the check-in items to carry on.
Then he said, the flight is closed out; he spoke to someone on the phone; a couple of minutes later, he whispered with a smiley face to the other person on the phone “What can I do sir, there are so many people, so many of them are coming at about the close-out time”; he sent me to the other side of the C-line, with the weighing helper boy, to talk to another jetairway’s lady. To my surprise, there were 4 more passengers in the same situation as mine. She accepted only one and turned down the rest, saying THE FLIGHT IS OVERBOOKED, THE FLIGHT IS CLOSED OUT & WE NEED TO REBOOK THE TICKETS; and showed us the way to the booking counters.
“MY CONFIRMED SEATS WERE SOLD OUT, BEFORE THE CLOSEOUT TIME & I WAS DENIED BOARDING SAYING I MISSED THE FLIGHT”
THIS IS ABSOLUTELY CHEATING. JET AIRWAYS IS CHEATING & PLAYING CHEAP TRICKS TO CHEAT CUSTOMERS:
OVERBOOK & PENALIZE LATER(THOUGH BEFORE CLOSEOUT) CUSTOMERS, BY SETTING THEM UP IN DIFFERENT PHASES/COUNTERS TO REACH CLOSEOUT TIMES.
At the rebooking[protected], the earliest next flight I was shown was 9W 821, on 25/12/2011 at 6:50am & After some scribbling, the booking clerk asked me to pay the fare difference of Rs. 3,500+ per adult. After I got the tickets, the statement showed Rs.3000/- Service charges. I asked what these service charges are; he said that is PENALTY for rebooking.
MY SCHEDULE WAS COMPLETELY DISTURBED. I LOST NOT ONLY 15 HOURS OF MY TIME; ON TOP OF IT THIS PENALTY.
IT’S NOT THAT OLD PROFESSIONAL JET-AIRWAYS; THESE DAYS IT IS A CHEATER-WAYS
YOU HAVE TO SHOUT AT THEM AT THE PEAK OF YOUR VOICE, IF YOU WANT TO GET SOME JUSTIFIED CONCLUSION.
IF YOU ARE GENTLE, JET AIRWAYS WILL CHEAT YOU!!!