[Resolved]  Jet Airways — Inappropriate Excess baggage charges

Address:

Bangalore, Karnataka

Dear Sir,

I am writing this email out of extreme mental stress and financial loss i have faced because of total mis-management and
irresposibility from the Jet airways management.

I travelled from Indian to South Africa(Johannesburg) on 18nth June on South african Airines from Mumbai. Because Jet airways agreed to have a tie up with SA airlines, I decided to take a connection flight from bangalore to Mumbai and i was informed prior to my travel that i could do a through check in from bangalore itself. I was happy that i dont need to carry my luggage from Mumbai domestic to International and really appriciated the tie up Jet has got with other airlines for internatinal trips.

The drama started once i recieved the tickets from my travel agent, On my ticket baggage allowance was 23 Kgs. I immediatly called up the SA airlines to get a reply from them that they allow 30 kgs. This gave me confidence that this can be sorted out while i check in from bangalore hence i decided to pack my bags to carry 30 kg's.

When i reached Bangalore International Airport i was told by the front office staff that i can only carry 23 Kgs, Anything extra i need to pay. But i told them about the facts and requested them to check with the upper management. Suprisingly i did not get a positive reply and i was still asked to shed the weightoff or pay the additional amount. There was lot of confusion and even i tried to balance my weights but it hardly helped. Time was getting away and i was getting worried. Hence i decided to pay the money because i did not want to loose the stuffs i was carrying. After the payment i was given a recipt which i was asked to hand it over to SA Airlines counter in Mumbai.

I paid a whooping Rs 7048 which is pretty high for a middle class person. But the sense of having my stuffs safe and least things to worry in Mumbai Airport made the finacial loss light. I reached Mumbai airport and approached SA airlines to hand over the recipt of payment to them , I was literally shocked to hear from them as "We allow 30Kgs , so we cannot take this recipt/payment you can check with jetairways to get back the payement". I immidiatly rushed to Jetaiways couter to check what can be done, But the front office managers out there were very rude and unprofessional and i did not get any resolution. I had very less time to do my immigration and check-in, so i decided to take this matter later after i reach SA.

Hence i am expecting a solution from jet airways on this and request to pay back my amount ASAP. Following are the details of ticket.

e-Ticket Number :[protected]
Galileo Reservation Number: SNL7ZC
Ticket Issue Date: 11 Jun 2012

17 Jun 2012
Jet Airways India (9W) 442 Economy (O) Jet Airways India Confirmation Number: COESYQ

18 Jun 2012
South African Airways (SA) 285 Economy (T) South African Airways Confirmation Number: 3QH6U9

Regards,
Shyamjithe.c.s