[Resolved]  Jet Airways — PILFERAGE FROM LUGGAGE

Address:

Mumbai City, Maharashtra

Dear Ms.D'Mello,

My bags were handed over to me by a porter at the Jet booking counter of the domestic terminal.
I wanted to check my luggage om premises, but was told by the staff that I could take check and report my losses.

I called the airlines as soon as I checked my luggage, and they gave me this mail id to which I could write and report my losses.

My losses are more because of how my flights were scheduled by the airlines....surely you would understand that had this would not have happened if the luggage was in my custody.

I will be writing in to the consumer forum as well to report Jet Airways and take this fwd legally.

Marietta



To: [protected]@hotmail.com
Subject: Fw: PILFERAGE FROM LUGGAGE.
From: [protected]@jetairways.com
Date: Mon, 18 Apr 2011 17:19:23 +0530


Our Ref No: BOM/CC/SM/150411/3350116

18 April 2011

Ms Marietta Fernandes

Email: [protected]@hotmail.com

Dear Ms Fernandes,

This is further to your email dated April 14, 2011.

At the outset, I regret the inconvenience you faced during your recent travel from Milan to Mumbai via Delhi on April 11th/12th, 2011.

At Jet Airways, we do lay a lot of stress on the loading and unloading of guest baggage and all our staff on our network have been briefed about the importance of handling baggage with utmost care and caution.

However, you will appreciate that any irregularity with regard to registered baggage has to be immediately brought to the attention of our staff on arrival at destination. After inspection of the same, our staff raises a Property Irregularity Report (PIR) and the case is investigated and thereafter settled in keeping with laid down procedures. I trust you will understand our views on the documentation required in such a case.

Ms Fernandes, since the same was not informed at the time of arrival at Mumbai Airport we regret our inability to accede to your request as suggested.In any event your experience has been bought to the attention of our Mumbai and Delhi Airport Manager for review.
With the hope that you will not let this unpleasant experience adversely affect your views about Jet Airways, we look forward to welcoming you on board our flights again.
Thank you for communicating with us.


Yours Sincerely,


Sharon Miranda Dmello
Officer- Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected] / (Board) +[protected]extn 1350)
Fax: +[protected]


----- Forwarded by Sharon Dmello/Litolier/Jetairways on 04/18/2011 09:02 AM -----
Guest Relations/Litolier/Jetairways
04/15/2011 03:26 PM

To
Marietta Fernandes <[protected]@hotmail.com>
cc
Subject
Re: PILFERAGE FROM LUGGAGE.Link




Dear Mrs. Fernandes,

This is acknowledge receipt of your email dated April 14, 2011

Please allow us to examine the issue raised by you and we will write back to you by April 26, 2011

Your communication has been recorded under reference no. BOM/CC/150411/3350116 which can be quoted for all future correspondence on this issue.

Thank you for your understanding in the interim.

Sincerely,

Sharon Dmello
Officer - Guest Relations
Jet Airways (India) Limited / Jet Lite (India) Limited
Working Hours: Mon-Fri[protected]hrs

"Right On Time Everytime"




Marietta Fernandes <[protected]@hotmail.com>04/14/2011 10:55 AM
To
<[protected]@jetairways.com>
cc
Subject
PILFERAGE FROM LUGGAGE.





Dear Sir

My name is Marietta Fernandes. I was a passenger on the Jet airways Milan -Delhi - Mumbai ( 9W- 0141 and 9W-302 ) sector on the 11th & 12th April.

I was to be travelling on a jet lite flight that was cancelled and was informed that would be travelling on 9W-302. My baggage was left behing in Delhi during transit as there was only an hour for me to get from the international to the domestic terminal.

Recd my baggage yesterday and on checking found that my luggage has been tampered with and I have stuff missing.

I have missing 3 shirts - 2 of which are ladies in sz 42 ( black & blue ) and one mans shirt in size 41 (blue stripe). Also have lost chocolates and some food flavourings that had carried from Italy.

Please revert on compensation that will be provided.

Look to an early resolution.

Best wishes,
Marietta