I took 9W2216 from Bhopal to Delhi with my 2.5 months old child. We had a infant ticket for him. His stroller was booked at the aircraft gate and I was told that it will be available at the gate of aircraft at terminal-3 of delhi airport.
When the flight arrived, I was surprised not to find the stroller there. I have a graco travel system as per UK USA airlines standard. My baby who weighs 6kg was sitting comfortably in his car seat on board ( weight of the car seat would be approx 3kg)
I asked the airline staff about my stroller as I had a complicated C-section delivery and is not suppose to lift heavy weights (the total in this case would be 9+2kg bag containing baby's stuff). The staff bluntly replied that nothing can be done and I need to walk till Arrival hall.They did not even offered help with the weight.
Somehow I reached the hall and I was in heavy pain till then. I found the stroller lying near one of the belt and no one was there to guard it even. I reassembled the stroller and to add to my agony one of the wheel was badly damaged and the stroller was not able to ride by itself. I went to the customer service section but the lady over there Ms.Usha ( who was handling baggage queries) was very very rude and did not entertain my request for a replacement. She was even reluctant to write my complained. Finally after several arguments I wrote everything in the complained register and took a receiving with her signature and the stamp of duty manager.
I had a flight to London next day and had to buy a new stroller which cost me around Rs.10,000. I am still not been able to recover from the pain of lifting weight. I want proper redressal to my complaint. Was this information helpful? | 
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