[Resolved]  Jet Airways — not refunding the cancellation amount

Address:

Bangalore, Karnataka

I booked two tickets for Bangalore to Patna for 15th of november.
As we reached 10 minutes late for check in to the airport, the jet airways didnt allow us to board the flight.

They asked us to book another flight for the cost of 30k (for both tickets).
As i didn't agree on this. they asked me to give the tickets for cancellation.

I gave both the tickets for cancellation but the staff has cancelled only one ticket and stamped the ticket saying that cancellation for both has been initiated, you will get the refund in 3 working days.

Now, when I am checking the status of the refund amount,they are telling only one ticket has been cancelled and other is marked NO Show.

Kindly raise a complain regarding this. Because, we gave both the tickets for cancellation but still only one ticket has been cancelled. Please guide us how to proceed for the reimbursement.