[Resolved]  Jet Airways — regarding my inconvenience

Jet Airways — Repeated cancellation

Jet Airways have been repeatedly cancelling flights due to low loads and rescehduling me and other passengers on other flights. I was booked on 9W 417 leaving at 1400 hrs. from Mumbai on 22nd July.

On 21st July they ring me at 8:30 pm saying I ma booked on the later floght as this has been cancelled due to "operational reasons". I had a meeting so I requested to be booked on the earlier flight at 10:30am. My whole day 21st is wasted as i have to spend it in Bangalore, apart from the expenses of food and calls to Bangalore to change the timing of the car receving me at the airport.

I had a meeting in mumbai in the morning on 22nd which I had to cancel at short notice causing me loss of business.

I would like to repart this to the authorities that this is not the way to run an airline with total disregard for the customer - cancelling flights at will. Passengers need to be compensated for loss of time and realted business losses.

Jet Airways — change of my flight without any notice

i had my tickets of 9W 602 but on reaching the airport i found out tat my flight is changed to 9W607 which is 03 hrs 30min after my flight! my further prog are cancelled.now it is hell waiting here!

Dear Sir/madam,

Please send us detials of our refund detials to my mail-id The Ticket No is[protected] and[protected].Of Mr.Ananth and Sanjeev. Please send us the refund detials status immedieatly

thanking you,

Regards,
Sunitha.J

Jet Airways — regarding

Dear Sir/Madam,

I,Amritesh Ranjan booked the flight ticket of jet airways on 28th dec 2012 for the journey date of 31.03.2013 with the same PNR-i.e. KRYQBT
from Ranchi to Delhi and then onward Delhi to Vadodara with PNR -KRYQBT and flights were scheduled to depart from ranchi to delhi
(Flight no. 9W615) & delhi to vadodara(Flight no.-9W2064) at 12.10 Hrs and 18.15 Hrs. respectively. I was repeatedly getting messages of change of schedule of flights till travel data.

I talked to to the customer care center of Jet airways on 30.03.13.After long time,a lady picked the phone and told me about the cancellation of the flight from Delhi to Vadodara i.e.(Flight no.-9W2064) ,before that ,I have not been intimated about the cancellation of that flight.
She suggested me some horrendous way to plan my travel, like I can travel from Ranchi to kolkatta ,then Kolkatta to mumbai on 31.03.2013 and from mumbai to vadodara on 01.03.2013. I denied because ,I would have to attend a very urgent public party in 31.03.2013 and office from 01.04.2013.
then She said me in rude way that ,we can not do anything for you and you directly go to Ranchi airport and explain the same .
By the way,On 31.03.2013 ,I went to Ranchi airport by 11:45 hrs and nobody from Jet airways was there to assist me or even listen to me for an hour in the front office of Airport .after an hour a person came and said me about the only about the postponement of my Ranchi-delhi flight by 1 hrs.30 min.He did not give me the clue about the Delhi-Vadodara flight,even after my repeatedly asking.

I went to make my boarding pass to the jet airways counter inside the Airport .A lady who was making Boarding pass told me that vododara flight is cancelled and you would have to meet my manager for the same,who was also a lady there.
After 20 min that manager lady came with a male ,named ANIL .I explained my problem to them but they said me that we can not help you in any mean ,If you want to complain or you want to go to any consumer forum ,you are free to go and tell them these things with my name. I told them ,Plz let me reach to Vadodara by today(31.03.2013) anyhow ,so that I can attend the Function and as well as my office(from next day).then she gave the same suggestion like Ranchi-kolkatta-Bombay-Vadodara with no accommodation and said me to stay in airport in bombay on 31st night

She and Anil lost the respect for me and responded me very rudely and arrogantly .they were shouting like anything and were saying ,we have already intimated you by mails.But I did not received any mail of cancellation of that flight.


The Details of Mails received are:


1. At time of booking

Booking Ref erence No. (PNR): KRYQBT Place of Issue: www.jetairways .c om / JP V
Issuing Airline: Jet A irways (I ndia) Ltd. Issued Date: Friday, 2 8 Dec 2 0 1 2 , 2 3 :1 8 :0 0 hrs .
Passenger Details
Passenger Name Frequent Flyer # eTicket Number

MR.AMRITESH RANJAN
9W[protected] 5 8 9 21 8973 3551
Itinerary Details

Details
9 W6 1 5

Ranchi
(IXR)

Sun, 3 1
M ar, 2 0 1 3
1 2 :1 0 hrs
Delhi (DEL)

Sun, 3 1 M ar,
2 0 1 3
1 3 :5 5 hrs
1 h 4 5 m/0
s tops
Economy
(W)
C Confirmed 3 1 M ar 3 1 M ar 2 0 Kgs
Operated by Jet Airways - Arrival: Terminal 3

9W2064

Delhi (DEL)
Sun, 3 1
M ar, 2 0 1 3
1 8 :1 5 hrs

Vadodara
(BDQ)
Sun, 3 1 M ar,
2 0 1 3
1 9 :4 5 hrs
1 h 3 0 m/0
s tops
Economy

2. On 22.01.2013

the mail was:

Dear Guest,

This refers to your online booking on www.jetairways.com with booking reference (PNR) – KRYQBT

Please note regarding Schedule / Route change :

Flight No Date Sector DEP ARR
2064 31MAR DELBDQ 1815 1945



Your reservation has been updated accordingly .The revised timings are as below:

Flight Nbr Date From/To Status Dep Arr
9W615 31MAR IXRDEL HK 1210 1355
9W2064 31MAR DELBDQ HK 1430 1600 /OPERATED BY JETKONNECT

3.On 25.01.2013 the mail was:

Dear Guest,

This refers to your online booking on www.jetairways.com with booking reference (PNR) – KRYQBT

Please note regarding Schedule / Route change :

Flight No Date Sector DEP ARR
0615 31MAR IXRDEL 1210 1355



Your reservation has been updated accordingly .The revised timings are as below:

Flight Nbr Date From/To Status Dep Arr
9W7061 31MAR IXRDEL HK 1330 1515 /OPERATED BY JETKONNECT
9W2064 31MAR DELBDQ HK 1430 1600 /OPERATED BY JETKONNECT

4.On 19.03.2013 thw mail was:

Dear Guest,

This refers to your online booking on www.jetairways.com with booking reference (PNR) – KRYQBT

Please note regarding Schedule / Route change :

Flight No Date Sector DEP ARR
7061 31MAR IXRDEL 1330 1515

2064 31MAR DELBDQ 1430 1600



Your reservation has been updated accordingly .The revised timings are as below:

Flight Nbr Date From/To Status Dep Arr
9W7061 31MAR IXRDEL HK 1345 1525 /OPERATED BY JETKONNECT
9W2563 31MAR DELBDQ HK 1430 1605 /OPERATED BY JETKONNE


By end of debate ,they send me From Ranchi to Delhi and Delhi to Ahmedabad only on 31.03.2013 and they had not provided me any transport from Ahmedabad to Vadodara and have no regret for that.Although the flight reached to Ahmedabad by night 22.00 Hrs and I reached to vadodara by my own hired taxi by 24.00 Hrs. and I could not Attend my Function.



I experienced the same before with same Air Service provider(Jet Airways),Same People(That Manger & Anil) in similar Journey (ranchi-Delhi-Vadodara) on 02.12.2012 .And the problem,the Solution Offered and Attitude were same.


Please ,Guide me to move for legal actions against the Jet Airway,the Fellows in Airports and for my inconvenience, my Lose and that harassment .

Regards
Amritesh Ranjan
Mobile:-[protected]
Address;- 701,Uday Tower,ONGC Colony,Makarpura Road,Vadodara-390009,Gujarat